Are you passionate about serving diverse populations? Are you looking to be a part of meaningful and impactful work? Are you committed to exceeding customer expectations? If so, please consider joining our amazing WorkSource Oregon team!

REQUIRED: This position is bilingual English/Spanish. You must be fluent (read, speak, and write) in English and Spanish to meet the special qualifications of this position.

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HOW TO APPLY:

If interested, please apply through the Oregon Employment Department website or via the link below: Apply Here

WHAT YOU WILL BE DOING:

As an Employment Specialist, you will provide high-quality services in-person to individual Oregonians and employers seeking assistance from WorkSource Oregon (WSO). Services provided may include Exploratory, Career, Training and/or Business Services. In this role you will:

• Provide a customized one-on-one conversation to customers; review, assist with, or conduct basic registration; gather necessary information to determine customer needs.
• Provide referrals to community resources and supportive service agencies for needed services and/or technical assistance as appropriate.
• Interview a high volume of job seekers; determine job seeker's transferable skills, interests, and employment goals. Identify barriers to successful job search and explore possible solutions to remove the barriers.
• Assist with application processes, documentation, and effective interviewing techniques. Gain and maintain familiarity with local employment needs in order to provide relevant job search support and assistance to jobseekers.
• Conduct staff-assisted talent development workshops to teach essential skills for work readiness. Refer customers to attend talent development workshops and activities so they have the materials and skills to be successful during job interviews. Offer comprehensive business services through WSO centers that are aligned with local sector strategies and investment priorities.

DESIRED ATTRIBUTES:

NOTE: Resume and Cover Letter required for consideration

• Multi-tasking: Ability to attend to multiple tasks simultaneously and enthusiastically, deliver high quality work on time, and remain productive and calm in pressured environments.
• Customer Focus: Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customers’ expectations.
• Working with Information: Ability to efficiently and effectively use data, critical thinking, and analytical reasoning to gather information and apply laws, rules and polices to solve problems and make decisions.
• Willingness to Learn and Coachable: Demonstrated ability of being open to new experiences, seeking both positive and negative feedback, looking back on past experiences, and considering alternate courses of action, and finding patterns and order in complex information.
• Commitment to valuing diversity and promoting inclusion.

REQUIRED MINIMUM QUALIFICATIONS:

Two years providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information.

This position is bilingual English/Spanish. You must be fluent (read, speak, and write) in English and Spanish to meet the special qualifications of this position. The successful candidates for the bilingual position will demonstrate language competency in the Spanish language by demonstrating:

• The ability to communicate at informal and some formal level.
• The ability to converse with more detail about familiar topics.
• The ability to comment on unfamiliar topics with some difficulty but still be able to express the main idea.
• The ability to form long sentences with sufficient vocabulary but tending to maintain native language syntax.
• Intelligible pronunciation, which does not interfere with understanding.
• The ability to sustain a fluent conversation.

ADDITIONAL INFORMATION:

• Bilingual Pay Differential: Employees assigned to use Spanish bilingual skills in the regular performance of their duties will receive a monthly pay differential of 5% over their base salary pay.
• This position IS NOT hybrid or remote and requires working in-person within our WorkSource Oregon Centers to deliver excellent customer service to our Oregonians
• This position requires a criminal background check before employment begins
• If you have questions about the position or need an alternate format to apply, please contact us at 503‑947-1289; humanresources@employ.oregon.gov. Please be sure to include the job requisition ID number.

VETERANS PREFERENCE:

Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources, or call Oregon Department of Veterans' Affairs at: 1‑800-692-9666. NOTE: If claiming veterans’ preference, please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.

Job Type: Full-time

Pay: $4,138.00 - $5,747.00 per month

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person at the Bend Worksource center