$1,000 Hiring Bonus! Announcing a new hire Sign on Bonus available to Catholic Housing Services Property Manager Positions.

Catholic Housing Services believes everyone deserves the right to a safe, affordable place to call home. Inspired by this vision, CHS develops, owns and manages affordable housing programs for low-income families and individuals; currently including 2,100 units of housing in 50 different buildings across Western Washington. We provide supportive services for people who have experienced homelessness, low income seniors, farm worker families, and those who have special physical and mental needs.

Responsibilities

Supervision and Leadership

• The Property Manager is responsible for the overall day-to-day building operations and management of a multi-family residential community with Supportive Services. The Property Manager supervises onsite operations staff, including Property Assistants, Maintenance Technicians, Custodial Staff, and volunteers.
• Use consistent, effective techniques and follow company guidelines to screen, hire, on-board and train new personnel.
• Nurture effectiveness of staff through ongoing training, coaching, counseling and guidance.
• Complete daily/weekly office and maintenance checklists, schedules and assignments. Monitor progress of work assignments.
• Deal effectively, consistently and timely with performance issues. Document accurately and communicate with the RDPO and Director of Human Resources any/all performance and/or personnel issues.
• Promote a healthy team-oriented work environment, focused on quality, job performance and exceptional customer service through support, effective leadership and positive reinforcement.
• Ensure staff compliance and consistency with regard to company policies and procedures, industry regulations, and safety practices.
• Attendance is an essential job function.
• Maintain a high degree of morale at all times and serve as a role model for team members.

Compliance

• Completes and submits a Weekly Property Report for every property supervised by incumbent. Incumbent submits all weekly reports by 5:00pm on Friday of each week. For issues that do not meet required KPI’s as noted on the form, prepare talking points including plans for solutions for

each underperforming indicator. When meeting with the Regional Director, a Corrective Action Plan re: underperforming KPI’s will be developed and subsequently implemented.

• Ensure timely and accurate income certifications.
• Conduct tenant recertification annually and interim re-certifications as needed. Assist tenants through the recertification process to ensure compliance with funder requirements.
• Adhere to the Tenant Selection Plan for admitting new residents. Prepare new leases and landlord documents for applicants, complete move in process including lease signing and move in inspection/orientation process.
• Ensure that all lease documentation meets the contract obligations and regulations of various applicable funders.
• Ensure compliance with federal housing standards and fair housing laws.

Property Operations

• Manage resident relations with tact, diplomacy and courteous communications. Respond promptly to resident complaints, concerns and requests. Meet with residents to discuss infractions of lease and community rules. Enforce company policies and community rules with consistency and fairness.
• Ensure that all administrative paperwork is accurate, complete and submitted on a timely basis, including move-in/new lease packages, final deposit accounting statements and A/P.
• Prepare, implement and recommend procedures and systems within company guidelines to ensure orderly, efficient workflow. Ensure distribution of all company or community-issued notices (HR, emergency info, safety team, policy changes)
• Maintain records on all aspects of management activity and submit required documents and reports, as necessary.
• Ensure service requests and community repairs are scheduled and completed on a timely basis. Resident service requests are expected to be completed within 48 hours from the time of request.
• Ensure that rent ready apartments are available within maintenance operation standards and the quality of work meets or exceeds standards through regular inspections.
• Monitor maintenance, construction and renovation projects to ensure quality and expediency. Obtain proposals from vendors as needed for projects. Analyze scopes of work and make sure the comparison is “apples to apples.” Create bid chart and make recommendation to submit to Regional Director.
• Function as a Leader in times of emergency for the community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities such as criminal activity, employee/resident injuries, fires, floods, earthquakes, etc.
• Walk and inspect property on a regular basis to ensure the property is clean and welcoming for current and prospective residents. Maintain positive building security and systems.
• Coordinate and participate in annual and monthly health, safety and pest inspections for tenants.
• Follow Eviction Prevention policies and procedures in relation to issuing resident notices and ensuring compliance with community rules and rent payment procedures.
• Answer all incoming calls; answer routine questions regarding the program, mail information to interested applicants, and route appropriate messages.
• Sort and distribute incoming mail, process invoices as directed
• Other duties as assigned.

Fiscal Management

• Manage financial processes, which include creating and monitoring budgets, collecting rent, and vendor/contractor relations.
• Collect tenant rents, fees and security deposits. Prepare and make all bank deposits in a timely fashion.
• Maintain rent roll and all tenant financial information in the Boston Post software program accurately and in real time.
• Reconcile with subsidizing agencies for monthly subsidies and vacancy losses.
• Collect and prepare financial supporting documents and work with the CHS accounting staff to assure a correct audit trail.
• Coordinate the purchase of necessary equipment and supplies for office and maintenance needs. Plan for and utilize community resources, equipment and supplies economically.
• Complete processing of invoices in a timely manner. Review and manage all expenses weekly to maintain within budgeted guidelines. Track financials and work with vendors on billing and service issues.
• Review monthly financial results of property versus Budget and Year-to-date results each month. Complete monthly Variance Reporting Analysis.

Management Team/Services

• While maintaining a building operations perspective, work with supportive services team to bridge operations and services functions to effectively support the resident and the building.
• Manage crisis situations involving alcohol/drugs, mental health and medical services during times when services staff are not in the building or are unavailable.
• Provide administrative support to the Program Manager to assure that program fulfills grant and contract performance and reporting requirements. Coordinate with Supportive Services in accordance with the Operating MOU.
• Host weekly meetings with the Program Team.

Qualifications

• Three (3) years Property Management experience.
• Three (3) years of supervisory/management experience.
• Accounting and/or fiscal management experience.
• Experience with multiple funding sources (HUD, Section 42, Tax Credit or other Affordable Housing) (preferred 3 years).
• Demonstrated ability to meet key performance indicators in Property Management.
• Experience with Boston Post, MRI, Avid Exchange and Net Vendor.
• Proficient computer skills, competency with Microsoft Word, Excel and Outlook, and ability to utilize a property management software program.
• Ability to work with people who may have issues related substance addiction, physical and mental health problems, and who may be in need of social living skills.
• Demonstrate attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations, as well as a commitment to working with people who are homeless.
• Must possess and maintain a valid Washington driver’s license, insurance and dependable vehicle.
• High school education or equivalent.
• Successful completion of background check and drug screen required.

Full-time position starting at $28.14 - $30.39/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program

Job Type: Full-time

Pay: $28.14 - $30.39 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Property management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Bellingham, WA (Required)

Work Location: In person