Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business.

Position Duties/Responsibilities:

• Coordinate the check in and check out of guests at the resort.
• Greet all guests.
• Assign duties to workers and observe associate performances to ensure adherence to hotel policies and establish operating procedures.
• Confer and cooperate with other resort departments to ensure coordination of activities.
• Answer inquiries pertaining to hotel policies and services.
• Train, evaluate, and discipline Front Desk Clerks to ensure that staff is assisting guests in a prompt, courteous, and professional manner.
• Responsible for effective guest relations and guest service.
• Coordinate guest complaints
• Maintain confidentiality on guest, associate and resort manners.
• Maintain and Enforce all Resort policies.

Professional Experience:

3 to5 years of customer service experience is required, preferably in a hotel/resort setting.

Education:

High School diploma or GED equivalent.

Required Skills:

Must possess a valid driver’s license.

Guest Service/Conduct :

Personal and professional accountability is an important aspect of employment with Shanty Creek Resorts. To that end, all Shanty Creek employees are required to adhere to Resort policies and standards of conduct while providing our guests with the highest level of service possible. No matter their position, all members of our staff may have opportunities to interact with our guests on a daily basis, therefore all employees must:

• Meet, on a daily basis, the personal appearance and uniform standards as identified by the Shanty Creek Resorts Employee Handbook.
• Utilize all tools provided to ensure that prompt and correct service and information is being given to our guests.
• Conduct themselves in a professional manner at all times, maintaining the highest standards of guest service in their interactions with fellow employees, vendors, and most importantly our guests.