This position takes responsibility for the operation of our Campus and Factory services. You will be a part of the EMEA Network Operations team which operates LAN and WLAN. Key responsibilities; This role requires an experienced network person with proven communication skills. We want you to have specialized in LAN/WLAN Campus and Factory environments, experience from other areas inside of Network area is also positive. As a LAN Office/Factory Technician, your talent for understanding Network and Security infrastructure and our customers need will be invaluable, and you also need practical skills in working hands and feet. Together with your colleagues over the globe you will work in a virtual Network Operation team for Network. Job description (highlighted certifications are mandate): Education and / or Experience Recommended: Bachelor s degree in IT or similar work experience Broad IT knowledge Experience in working in a global network organization CCNP certificate in Routing & Switching CCNP certificate in Wireless Requirements: Knowledge and Practical experience in the LAN/WLAN area within global environments, minimum working experience is 5 years Knowledge and experience of LAN/WLAN environment both in Office and Factory environment Good knowledge in CISCO Hardware, VSS, IOS, Cat-OS, NX-OS Excellent communication and presentation skills in English and Swedish, both written and spoken Personal Profile: Customer oriented, service minded and result driven Analytic skills and ability to prioritize Excellent social and interpersonal skills Goal and result oriented with an open and positive attitude Continuous personal development Other: Able to work on call (24/7) according to schedule Able to provide Hands and Feet support as when required Driver s license is mandatory for the role
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.