Overview

The Service Writer is primarily responsible for managing the crane repair quote, follow up and order cycle. The Service Writer will be responsible for the entire process including;

quote creation, quotation delivery, processing of quotations and sales documentation, order, procurement and receiving parts to execute the repair job.

Responsibilities

Create crane repair quotes by using the inspection reports, safety documentation and technician service ordersInteract with technicians, Service Supervisor, Service Manager, vendors and customers to construct the proper repair quotesResponsible for processing spare parts orders received at the service branchSend out finished processed repair quotes to customersResponsible for tracking and receiving parts for inspection repair jobsNotifies service department for scheduling when repair parts have arrived and verifiedFollow up on active repair quotes on a regular basis and documents the progressArchive repair quotes per Service Manager directionProvide the required support to the service technicians in the field regarding parts and component identificationAssist with service job quoting when requiredAssist Service Supervisor with planning and scheduling work when requiredCommunicate with sub-contractors, vendors and customersReview technical documentation for completing quotesAssist branch management with customer issue resolution when requiredResolve all customer issues to their satisfaction and in the best interest of both the customer and Mazzella Companies.

Oversee routine changes to the Active Quote Log, as needed; ensures the Active Quotes Log reflects current status of any active repair work and spare parts sales and is updated appropriately.

Participate in the weekly planning and goals meetings.Other duties as assignedQualifications

Education

A high school diploma or GED is required; trade school, military or crane service training program preferred.Experience & Skills

2 years in a sales or service role or equivalent military experience, or the equivalent combination of education and experience is requiredWillingness to stay educated in the crane industry;

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry.

We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella :

Team-oriented environmentA real Work life / Home life balanceGrowth and Development Opportunities including a Lifelong Learning Career PathHumble, Hungry, Smart CultureMarket Competitive SalariesFree Virtual Doctor visits with $0 copay (Teledoc)Tuition Reimbursement

Mazzella Core Values :

Be Safe - personal commitment to all stakeholder's well-being; purposeful control of risk

Be Lifelong Learner - routinely acquire new skills and capabilities that bring value

Be Humble - lack excessive ego or concerns about status; emphasize the Team over self

Be Hungry - always looking for more, self-motivated, and diligent; do more than to just get by, committed

Be Smart - common sense about people, good judgement, and intuition around their impact on group dynamic

EOE / Drug Free Workplace

Last updated : 2024-05-26