Specialty Building Products is a people first organization. Reeb® is an SBP Brand.

You may be wondering, why should I join Specialty Building Products?

• We live our Core Values and they reflect what we actually believe and how we actually behave. They are who we are. You are joining a team that is built upon a strong culture and standards for success.
• Flexibility is offered here; we trust in the expertise, skills and actions of our employees.
• We welcome you to something bigger than yourself with all the tools necessary to excel in your role.
• Grow with us; we offer a career, not just a job. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us.

Reeb® an SBP Brand is currently looking for a Customer Service Manager to join our VALUES based organization. We seek to serve people first, and we operate according to a moral compass aimed at doing what is right even when it is hard. Reeb® brings this values-based perspective to each of our employees, our customers, our suppliers, and our communities. We do not underestimate the power of our employee’s ability to have a uniquely positive impact on the people around us.

Perks of working at Reeb Millwork:

• Competitive Pay
• Quarterly Bonus (Eligible Day 1)
• Comprehensive benefits package includes Medical, Dental, Vision
• Company-Paid Life Insurance & Disability
• 401(k) with Employer match
• Paid Vacation & Holidays

Essential Functions:

• Responsible for the overall managing of the customer service, estimator and administrative support staff and after sales service.
• Ensure well establish communication and best practices between outside sales and inside sales support to provide excellent customer service.
• Resolve customer complaints and answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Maintain records pertaining to personnel, orders, supplies, and machine maintenance.
• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
• Coordinate activities with other supervisory personnel and with other work units or departments.
• Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
• Develop or update procedures, policies, and standards with an eye towards process improvement, customer service, and efficiency.
• Make recommendations to management concerning such issues as staffing decisions and procedural changes.
• Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Keep informed of provisions of labor-management agreements and their effects on departmental operations.
• Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.

SKILLS & ABILITIES

Education: Associates or Bachelor Degree in Business Management, Administration, or related field
Experience: Five years of supervisory responsibility and 5 years in customer service experience, outside sales/field experience
Computer Skills: Strong competency in MS Office, internet, e-mail, office equipment repair, hardware, WMS, Woodware

Other Requirements: valid driver’s license, safe driving record for insurance purposes

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Reeb® Millwork is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.