POSITION SUMMARY

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL FUNCTIONS

• Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery
• Resolve customer complaints by researching the order history and taking disposition of incorrect products or service
• Follow-up to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sale of new or additional services or products, including up-selling and add-on selling
• Maintain positive relationships with both internal and external customers
• Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques
• Actively participate in departmental goal setting and goal achievement
• Conduct all activities in a safe manner, adhering to company safety standards
• Continuously work towards a "one-team" concept with outside sales representatives
• Apply STAR qualities seamless, trustworthy, attentive, resourceful
• Provide stellar customer service and exceed the customer’s expectations
• Perform other duties as assigned

POSITION QUALIFICATIONS

Competency Statement(s)

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
• Acts with Integrity - Demonstrates responsibility and honest behavior in all roles, tasks and responsibilities
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communicates Effectively - Creates open channels of communication, adapts message to fit the audience, expresses ideas clearly and concisely, keeps others well informed;

listens carefully to input and feedback

Customer Driven - Provides stellar customer service (to both internal and external customers); follows through on responsibilities to customers;

leaves all customers satisfied and exceeds their expectations

• Demonstrates Inclusion - Demonstrates understanding and respect for people of all backgrounds
• Detail Oriented - Ability to pay attention to the minute details of a project or task
• Drives Quality - Work is correct and error free within company policies and guidelines, checks quality of the work before passing it along, passionate in ensuring that customer receives a quality and correct product / service
• Drives Results - Demonstrates the ability to get results despite large workload, competing demands and a fast-paced environment;

performed all tasks in job description in a highly effective manner, creative and innovative and drives process improvements

• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Enthusiasm - Maintains and communicates a high level of enthusiasm, commitment and energy to all co-workers
• Ground Engaged - Aware of how the work performed in the job and the goals of the organization are interrelated; aware of the competition;

knows the business and industry

• Organized - Possessing the trait of being organized or following a systematic method of performing a task
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Product / Job Knowledge - Demonstrates a high level of knowledge of job, products, services and procedures. Has a high level of job knowledge and understanding of systems, procedures, etc
• Promotes Teamwork - Demonstrates positive working relationships with co-workers, effectively handles conflict situations, comes to work when scheduled, adheres to schedule for arrival time, breaks and lunches
• Resilient - Ability to recover from, or adjust to, misfortune or setbacks.
• Safety Orientation - Follows safety policies and procedures, identifies and corrects safety hazards, encourages others to work safety
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines

Working Under Pressure - Ability to complete assigned tasks under stressful situations.

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Last updated : 2024-05-22