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The Cole Family of Harley-Davidson Dealerships
Bristol, VA | Full Time
$51k-68k (estimate)
2 Months Ago
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Master Dry Foundation & Waterproofing Specialists
Bristol, VA | Full Time
$64k-76k (estimate)
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Bates Family Restaurants - DBA Eggs Up Grill
Bristol, VA | Full Time
$19k-24k (estimate)
3 Weeks Ago
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PLAYERS CLUB REPRESENTATIVE
$23k-30k (estimate)
Full Time
5 Days Ago
Hard Rock Hotel & Casino Bristol is Hiring a PLAYERS CLUB REPRESENTATIVE Near Bristol, VA
OverviewThe incumbent in this position is responsible for the effective communication of the Player’s Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Player’s Club, and promotes the Player’s Club program to guests on the casino floor.
Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
This knowledge and these skills are typically acquired through a high school diploma or equivalent. This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Age Requirements21
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Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
- Service all customers at the customer service booths and VIP room; greet bus arrivals; conduct property tours; and assist in promotional events.
- Responsible for providing excellent guest service to mid and high-end guests by providing information pertaining to their comp limits, special services, and amenities available as well as any special targeted player events.
- Approve and issue limited comps to mid and high-end rated players based on established guidelines.
- Coordinate comp paperwork, including room, food and beverage, special events and transportation for Casino/Executive Host, VIP Services, and casino personnel.
- Coordinate reservation responses for special events and necessary accommodations for mid to high-end guests as requested.
- Handle difficult customer interactions and directs other customer disputes to the appropriate authority.
- Control and monitor access to VIP amenities by tracking each member’s visit.
- Keep current with and can execute all player recognition programs (e.g., member card, cash back programs, comping, etc).
- Consistently display positive attitude and high service standards.
- Respond to customer and co-workers’ inquiries in a prompt and courteous fashion.
- Perform data entry, documentation, inventory, and other administrative duties as assigned with accuracy, thoroughness, and speed.
- Adhere to all Company and departmental policies, procedures, and practices. Report all irregularities to the appropriate party.
- Adheres to all Virginia Gaming Regulations.
- Attend seminars when needed.
This knowledge and these skills are typically acquired through a high school diploma or equivalent. This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Prior experience in the Gaming industry strongly preferred.
- Must be twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
- Understanding of and experience in the property’s regional gaming market.
- Casino marketing functions including, but not limited to data base, advertising and branding.
- Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
- Pertinent federal, state, and local laws, codes, and regulations.
- Cash handling, marketing and sales techniques.
- Ability to use card punch machine and slot card computer system in order to read and understand guest information, update guest records, and identify duplicate accounts.
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Operate various types of office equipment.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Be flexible to work varying shifts and time schedules as needed.
- This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Age Requirements21
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Job Summary
JOB TYPE
Full Time
SALARY
$23k-30k (estimate)
POST DATE
05/31/2024
EXPIRATION DATE
06/22/2024
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The job skills required for PLAYERS CLUB REPRESENTATIVE include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a PLAYERS CLUB REPRESENTATIVE. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by PLAYERS CLUB REPRESENTATIVE. Select any job title you are interested in and start to search job requirements.
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