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Guest service manager
Bass Pro Shops Branson, MO
$39k-61k (estimate)
Full Time | Retail 1 Month Ago
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Bass Pro Shops is Hiring a Guest service manager Near Branson, MO

POSITION SUMMARY :

The Group Sales Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.

ESSENTIAL FUNCTIONS :

  • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Meets or exceeds all financial plans as set by the Company.
  • Executes all Sales plans as directed by the Company.
  • Opens and Closes the Store.
  • Maintains planograms as set by the Corporate Office.
  • Staff the Departments with service oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
  • Resolves customer and associate issues.
  • Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work;

measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by : identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

EXPERIENCE / QUALIFICATIONS :

Experience : Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.

KNOWLEDGE, SKILLS, AND ABILITY :

  • Ability to calculate figures and amounts such as discounts, commissions, and percentages
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret a variety of other financial, legal, and technical information
  • Ability to read and analyze certain reports. Ability to write reports and business correspondence
  • Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
  • Ability to conduct meetings and presentations to groups
  • Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
  • Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
  • Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS :

N / A

INDEPENDENT JUDGEMENT :

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments.

Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices.

Makes recommendations that affect policies, procedures, and practices.

PHYSICAL REQUIREMENTS :

  • Regularly performs computer work, walks, and stands
  • Occasionally sits and lifts up to 50 lbs.
  • Occasionally ascend or descend ladders, stairs, step stools, etc.
  • Occasionally operate machinery and / or power tools
  • Occasionally operate motor vehicles or heavy equipment.
  • Occasionally work in low or high temperatures
  • Occasionally work in outdoor elements such as precipitation and wind.
  • Occasionally work in noisy environments
  • Occasionally work in hazardous conditions

Full Time Benefits Summary :

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at

Bass Pro Shops

Last updated : 2024-05-08

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$39k-61k (estimate)

POST DATE

05/09/2024

EXPIRATION DATE

05/27/2024

WEBSITE

basspro.com

HEADQUARTERS

HANOVER, MD

SIZE

15,000 - 50,000

FOUNDED

1972

TYPE

Private

CEO

AARON FRZIER

REVENUE

$3B - $5B

INDUSTRY

Retail

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Bass Pro Shops is a retailer of hunting, fishing, camping and related outdoor recreation products.

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The following is the career advancement route for Guest service manager positions, which can be used as a reference in future career path planning. As a Guest service manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service manager. You can explore the career advancement for a Guest service manager below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Manager job description and responsibilities

A guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.

01/30/2022: Sarasota, FL

The guest services manager oversees the process of handling customer complaints.

02/28/2022: Altoona, PA

Guest service manager focuses on the client's needs and requirements and ensures that they are being fulfilled.

01/31/2022: Passaic, NJ

Present the menus and the special of the day

03/27/2022: Pascagoula, MS

Organisational and planning skills to develop customer service policies.

01/25/2022: Allentown, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Manager jobs

A guest service manager performs a variety of customer relations duties at a hotel.

04/12/2022: Youngstown, OH

Must be able to speak and understand the primary language used by the guests who visits the hotel.

03/22/2022: Wilmington, DE

Listen, understand and take action.

03/25/2022: Longview, TX

Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.

02/01/2022: Tucson, AZ

Customer service representatives, customer service management, and operations staff work together to make experiences that matter.

03/11/2022: Bremerton, WA

Step 3: View the best colleges and universities for Guest Service Manager.

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