With direction and guidance from the shift supervisor, community associates will deliver on-site trauma-informed social services at a shelter in Barre, Vermont. Working cooperatively with operations and security staff, community associates will welcome and engage shelter-seeking single adults, families with children, or adult families (without children). Community associates will complete culturally sensitive assessments to identify strengths, barriers, and service needs; make referrals to address those needs; and coordinate with agencies, services, and other community-based organizations.

Responsibilities:

Community associates will carry caseloads of 25 individuals or families and will be responsible for tasks including, but not limited to, the following:

• Culturally sensitive registration, intake, roster tracking, and assessment
• Referrals to community-based programs and organizations
• Referrals for childcare
• Medical care coordination
• Referrals to immigration legal services
• Other tasks as necessary to facilitate delivery of necessary services to clients, including storage and distribution of packaged meals.

Requirements:

• Bachelor’s degree or relevant social services experience with people who are vulnerable and have experienced significant trauma
• Excellent verbal and written communication skills
• Ability to learn quickly and problem-solve
• Strong organizational skills
• Ability to work independently and as part of a team
• Basic understanding of immigration laws and procedures

Preferred qualifications:

• Fluent in English and Spanish (written and spoken)
• Bachelor’s degree in social work or other human services field two years of relevant experience working with people who are vulnerable and have experienced significant trauma
• Solid understanding of trauma and experience delivering trauma-informed services
• Crisis intervention experience
• Understanding of child development and child welfare

Schedule:

Full-time during the day, evening, or overnight shifts

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