Customer Support Technician

Req number : R2440

R2440

Full time

Worksite flexibility :

Onsite

Job Summary

As the Customer Support Technician, you will be responsible for supporting all technology hardware and software systems.

Job Description

We are looking for a Customer Support Technician to support all technology hardware and software systems. This position will be full-time and onsite.

What You’ll Do

Responsible for supporting all technology hardware and software systems in our enterprise environment

Provide in-person and remote technical support to our customers

Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources

Provide top-tier service and support with clear and concise communication and follow through

Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners

Assists in coordinating audiovisual setups and video conferencing support

Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)

Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)

Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM)

Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed

Recommend strategies to increase efficiencies which may include implementing new practices, devices, and / or software

Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10 / 11

Collaborate and assist with other areas of the IT department on projects and initiatives

Onsite hours of operation are between 7 : 00 am and 6 : 00 pm, Monday through Friday

Participate in after-hours (evening & weekend) on-call rotation

Travel to remote locations to provide support, as needed

Perform other duties as assigned

Ability to lift 50 pounds

What You'll Need

Required :

6 months to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving / troubleshooting skills

High school diploma or equivalent; additional certifications or relevant education is a plus

Ability to learn new systems and software in a fast-paced environment

Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change

Ability to manage multiple priorities and work independently or as part of a team

Capacity to perform in high-pressure situations, with strong organizational and time-management skills

Preferred :

IT Enterprise experience is preferred

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Last updated : 2024-04-27