From technician to customer, do you have what it takes to be our communication expert as our next automotive service advisor?

Kia of Attleboro is looking for additional skilled service writers to join their team!

We offer competitive pay, great benefits, and a wonderful staff of professionals who support the store efforts of success!

We are seeking skilled communicators who have the ability to connect with people and help them with whatever service they may need. Automotive experience is a must in this role, as you will be navigating conversations with both customers and technicians to find the best solution for whatever situation you are presented with!

• Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customers needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Kia of Attleboro Perks:

• Medical, Dental and Vision (Benefits start the first of the month after 30 days of hire date)
• Paid Vacation
• Life Insurance
• Vehicle Purchase Discounts

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Shift:

• 8 hour shift

Experience:

• relevant: 1 year (Preferred)

Work Location: In person