Job Summary:
For over 17 years, Arundel Pediatrics has maintained a reputation for excellence in pediatric care. Our award winning pediatricians and nurse practitioners offer children expert, comprehensive care. We are committed to developing compassionate and trusted relationships with our families in a warm and friendly environment.

Provide excellent customer service to ensure efficiency and patient satisfaction during the appointment

• Meets and greets patients on arrival; Maintains patient accounts by collecting and updating personal and financial information; Collects all co-payments and balances at time of service.
• Proficient use of the E.H.R. system as it relates to the Front desk.
• Answer and screen telephone calls in a professional manner.
• Ability to effectively communicate with patients; Assists with managing the appointment schedule and provides updates to the provider or patient regarding possible delays.
• Assists with any inquires when patients arrive without an appointment (i.e. form inquires, prescription request or medical record request.)
• Ability to perform general office duties such as retrieve messages from voicemail; follow processes to route messages to appropriate dept.; Maintains fax server,
• Generate excuse notes for patients; Scans documents for patients E.M.R and task documents to appropriate provider.
• Carries out any administrative task assigned by Practice Manager or Provider.
• Participates in department meetings and daily huddles.
• Follows HIPAA guidelines in maintaining patient confidentiality and Code of Conduct Policy.

Experience and Qualifications

• Two or more years of CUSTOMER SERVICE using an electronic medical record (EMR).
• Excellent Communication, Interpersonal, Organizational, Administrative, and Customer Service skills.
• Ability to pay attention to detail and multi-task in a fast pace environment.
• Proficient in computer systems and utilize multi-line telephone systems.
• Must be a team player and be able to work independently with daily responsibilities.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 80 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Rotating weekends

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Arnold, MD 21012 (Required)

Ability to Relocate:

• Arnold, MD 21012: Relocate before starting work (Preferred)

Work Location: In person