Director of Information Technology

Blend cutting-edge technology with the exhilarating world of hospitality and outdoor recreation in a picturesque community! Angel Fire Resort is seeking a dynamic individual to spearhead our IT Department, playing a pivotal role in shaping the technological future of our premier mountain resort. The chosen individual will lead by leveraging innovative technologies to enhance guest experiences and operational efficiency across all facets of the resort. The ideal candidate will bring a visionary approach to technology, a passion for excellence, and a hands-on commitment to crafting unforgettable experiences for guests and team members. Join us in elevating every adventure with state-of-the-art technology.

To be successful in the position you will:

· Possess a strong understanding of IT Infrastructure and network management, capable of overseeing the resort's technological framework

· Provide leadership in managing the IT Department, ensuring team members are motivated, knowledgeable, and working efficiently towards objectives

· Exhibit strong communication and interpersonal skills, capable of effectively collaborating with other departments to meet the resort's wide-ranging technological needs.

· Demonstrate exceptional project management abilities, showing the ability to lead complex IT projects from conception through to successful execution

· Showcase excellent problem-solving skills, able to quickly diagnose and address IT issues before they impact our operations or customer experience.

Base Pay: $90k-$115k depending on experience

Location: Angel Fire Resort – Not Remote

Employee Type: Salary - Exempt

Job Category: Full-Time Year Round

Leadership Responsibilities: Yes. Directly supervises 1-3 employees in the IT Department

Required Certs or Licenses: ValidDriver’s License

Attendance: Regular, predictable, punctual, and in-person attendance is essential, including weekends and holidays as scheduled 

Typical Shift: 8am-5pm. But must also be on call and available year-round.

Estimated start date: Now Hiring

Education and/or Experience

Bachelor's degree (B. A.) in Computer Science or related field from a four-year college or university; or seven to ten years related experience and/or training; or equivalent combination of education and experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Consults with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.
• Recommends and develops plans for systems development and operations, hardware and software purchases, budget, and staffing.
• Manages the development, implementation, installation, and operation of information and functional systems for the organization.
• Develops, implements, and monitors management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
• Negotiates and contracts with consultants, technical personnel, and vendors for services and products.
• Provides support to end users in the selection, procurement, usage, and maintenance of software programs and hardware.
• Manages computer operation scheduling, backup, storage, and retrieval functions.
• Manages the development, implementation, installation, and operation of Security Monitoring Systems and Cameras.
• Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems.
• Develops, maintains, and tests disaster recovery plans.
• Analyzes complex business needs presented by the end users and recommends technical solutions.
• Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
• Directs and prioritizes the workload of subordinate personnel.
• Directs education programs for her/his staff.

Computer Skills

To perform this job successfully, an individual should be proficient with:

• Platform operating systems, including Windows and Apple OS.
• Local area network administration.
• POS and Ticketing Software (Accesso-Siriusware & Passport, SQL)
• Server management, including e-mail, file/print, network infrastructure, web services, and backup servers and their associated operating systems and software. (Windows, ESXi, Virtual Servers, Juniper)
• Network hardware and equipment technologies, including routers, switches, hubs, and wireless devices. (Ubiquiti Controller)
• Telecommunications infrastructure and its associated software and hardware, including Cisco PBXs, call management systems, voice mail, interactive voice response, and cellular voice/data systems.
• Database concepts and management.
• Application support experience with Microsoft Office product suite.
• Security solutions and technologies, including firewall, anti-virus, anti-spam, and intrusion detection systems. (Endpoint, Enterprise)
• Knowledge of SOX/PCI/DSR
• Dual Verification system (DUO)
• Property Management Software (RDP)

Other Skills and Abilities 

• Experience in implementing effective and innovative software development methodologies
• Proven ability to lead a progressive IT group.
• Provide training and continuing education tech-related systems.
• Ability to communicate technical concepts to technical and non-technical audiences
• Ability to manage multiple concurrent projects and motivate professional staff
• Analytical and problem-solving skills
• Demonstrated aptitude for learning new technologies
• Broad knowledge of data processing systems, concepts, and methodologies
• Understanding of general business and specific Resort business issues
• Able to build relationships with 3^rd party vendors, and Business Stakeholders
• Ability to maneuver in tight, enclosed spaces (ceilings/floors) to pull cabling where required.
• Ability to climb ladders and radio tower scaffolding and work in roof-top locations. 

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit, stand, and walk and occasionally lift and/or move up to 50 pounds. Due to the resort nature of this job, you will occasionally be required to work in all aspects of an outdoor alpine environment.

Work and Play at Angel Fire Resort:

If you’re going to work, make good money! If you’re going to live somewhere, live in a great place! Earn good money and live better with lots of employee perks! Angel Fire Resort is a top year-round mountain resort destination in New Mexico with fantastic skiing (Numerous Best of Lists), “Best Mountain Bike Park” in the Southwest, and one of the “Southwest’s Best” beautiful 18-hole golf courses. The resort is situated at over 8,600′ elevation in the Southern Rocky Mountains, 30 minutes east of Taos, and has views of Wheeler Peak, the highest point in New Mexico. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests, and visitors–including skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more. People that work at Angel Fire are happy people!

FUN Resort Benefits Include:

· Health, Dental, Vision, Long-Term Disability, Life Insurance

· Matching 401k

· Paid Time Off earned at a rate of up to 23 days per year to start

· Flexible Spending Healthcare account

· Paid Sick Leave. Paid Bereavement Leave

• Employee Assistance Program
• AFR Membership Reimbursement
• Season Pass (Bike or Ski Lift Tickets)
• Free and Discounted Buddy Passes
• Dependent Season Passes
• Free/Discounted Lift Tickets at Partnering Resorts
• Free Group Ski/Snowboard Lessons
• Discounted Ski/Snowboard Lessons for dependents
• Discounts at all Resort Restaurants
• Discounted Rentals
• Discounts at Tubing Hill
• Complementary rounds of golf
• Complementary use of driving range
• Reduced Golf Cart rental rates
• Tennis Court Privileges
• Discounted Zip Line tours
• Access to Fitness Centers
• Discounts on hundreds of brands of gear
• Pet Insurance

Housing: Limited employee housing is available upon request. A list of local rental resources is also available upon request.