We are currently seeking a talented and motivated PC Support Technician for a Full-Time Hybrid position in Anchorage, AK.

Job Description

• Assist customers with and resolve routine application questions
• Assist customers with all versions of Microsoft Office Suite
• Assist customers with Microsoft Mail, Calendar, and One-Drive issues
• Perform desktop and laptop set-up; including backup of the current system and re-imaging, wiping, and general hardware troubleshooting
• Install COTS software for laptops and desktops
• Provide customer desktop support. Use remote desktop tools (Microsoft Remote Desktop & Bomgar) to provide user support.
• Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff.
• Internet/Intranet Troubleshooting
• Troubleshoot (remote) network issues with local LAN\WAN and desktop\laptop\network devices using the Command Prompt and other tools.
• Respond to all requests for assistance and determine the appropriate actions to resolve problems within agreed-upon time frames in a timely and courteous manner.
• Perform troubleshooting of local and network printer issues
• Active Directory Password changes, editing, and moving of person and computer objects. moving, editing, and adding\deleting user\computer accounts and creating and maintaining groups as required
• Enter all support into a ticketing system for tracking
• Log and report each service request and problem report. Requires familiarity with the use of trouble ticketing systems (Footprints, Remedy, etc.).
• Closeout trouble calls within time frames specified in SLAs (provided at a later date)
• Assistance with Mobile Device Management service activation, general troubleshooting, wiping devices, installing MaaS360 on iOS and Androids
• Perform manual antivirus scan of desktop/laptop after malicious incident notification
• Test software upgrades provided by the Government, provide user upgrade plan, schedule upgrades with users, and conduct upgrades
• Notify the government of any unresolved user problems, outstanding trouble calls, or other areas of concern.
• Update and maintain any pertinent documentation for updates for COTS installs, hardware updates, and Mobile device updates and configuration.

Requirement:

CompTIA A Certification (or equivalent certification)

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Experience:

• IT support: 2 years (Preferred)

Ability to Relocate:

• Anchorage, AK 99503: Relocate before starting work (Required)

Work Location: In person