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Greater Iowa Credit Union is currently seeking an IT Support Specialist II to manage the organization's endpoint devices, provides technical support to internal members, and administers user and device lifecycle processes. This position will receive and respond to technical support inquiries and requests via phone, email, and chat. The IT Support Specialist will create and update tickets in a ticket management system for tracking requests, incidents, problems, and changes, and execute user and asset lifecycle tasks. This position will pro-actively manage the organizations endpoint systems including building, configuring, deploying, patching, and upgrading devices through centralized automation systems and manually as needed. This position also works alongside the IT team to provide weekend and after-hours support when required.
Location: 1509 Baltimore Drive, Ames, IA 50010
Hours: Monday- Friday 9am-6pm and Saturday morning coverage when on-call
Essential Functions & Responsibilities:
Knowledge and Skills:
Other Skills:
Physical Requirements: While performing duties of this job, the employee is regularly required to sit, stand, walk and manipulate (life, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: Work is performed in a standard office environment with a quiet to moderate noise level. Will travel to other branches as needed. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full Time
Banking
$50k-62k (estimate)
05/05/2024
05/02/2029
greateriowacu.org
INDIANOLA, IA
50 - 100
1932
$10M - $50M
Banking
The job skills required for IT Support Specialist II include Troubleshooting, IT Support, Technical Support, Active Directory, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist II positions, which can be used as a reference in future career path planning. As an IT Support Specialist II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist II. You can explore the career advancement for an IT Support Specialist II below and select your interested title to get hiring information.