About Rock Labor

Rock Labor is a nationwide union and non-union temporary labor provider to live entertainment, sports, award shows, TV, and corporate end markets. Rock Labor administers professional, customized, and superior-quality labor solutions tailored to the live event industry's unique needs. From providing high-caliber stage and site labor, site coordination, or production management, our clients receive on-location personal support from the beginning to the end of events. With years of contract negotiations and labor relations expertise, Rock Labor manages contract negotiations and acts as a signatory to any required CBAs. Rock Labor focuses on providing trained and skilled workers to ensure a highly safe work environment for our employees and clients while ensuring best-in-class event execution.

Rock Labor was formed in 2021 and has five operating units serving various live entertainment staffing needs and geographies. Proforma revenue is forecast to be over $150M in 2023, and the company expects to continue to grow through both acquisitions and organically.

Join us as we head into one of the most exciting eras in the live entertainment industry!

Job Summary:

The Director of Infrastructure and Support will be responsible for overseeing all aspects of our company's technical infrastructure, including hardware, software, and cloud services. The ideal candidate will have a strong technical background, excellent leadership and people skills, and a proven track record of implementing and managing scalable and reliable infrastructure solutions.

Duties/Responsibilities:

• First line of end user technical support
• Service management and reporting
• Disaster recovery and continuity planning and testing
• Information architecture management
• Vendor Relations

- New device procurement

- Reporting and monitoring on cloud services

• User onboarding and offboarding
• No code micro-solution development

Professional & Personal Qualifications:

• Bachelor's degree in computer science, information technology, or related field preferred. Other technical education and experience considered.
• 5 years of experience in infrastructure management, with 3 years in a leadership role.
• Strong knowledge of cloud networking principles and technologies, particularly Azure and the Microsoft Ecosystem.
• Familiarity with infrastructure automation and orchestration tools (e.g., Autopilot, Terraform, Puppet).
• Excellent leadership, communication, and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong problem-solving and decision-making abilities.
• MCSE certifications strongly considered, CCNA preferred.
• Ability to adapt to the needs of the organization and employees.
• Excellent communication skills.
• Highly organized.
• Excellent organizational skills and attention to detail
• Ability to work independently and as part of a team.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

LOCATION: Remote / hybrid and local to Ambler, PA. Will be required to go to the office a few times a month.

EQUAL EMPLOYMENT OPPORTUNITY

Rock Labor strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Rock Labor will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, ROCK LABOR also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact Human Resources to request the opportunity to participate in a timely interactive process. We will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. ROCK LABOR reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Rock Labor may require an employee to perform duties outside his/her normal description.

If the above description sounds like you and fits your background, please apply today!

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.

Job Type: Full-time

Pay: $120,000.00 - $150,000.00 per year

Experience level:

• 5 years

Experience:

• infrastructure management: 5 years (Required)

License/Certification:

• CCNA (Preferred)
• MCSE (Preferred)

Work Location: Hybrid remote in Ambler, PA 19002