Overview:

We are seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing technical assistance and support to our customers. This is a great opportunity for someone with a strong technical background and excellent customer service skills.

Part-Time Technical Support Rep. (Approximately 20 hours weekly)

• Respond to local and remote end user support requests via text, email, & phone.
• Duties include software/hardware troubleshooting, part ordering, system upgrades.
• Install and configure hardware, operating systems, & application software on desktop/ laptops running MacOS (90%) and Microsoft Windows (10%)
• Keep computer operating systems updated.
• Assist with M365 user/group administration.
• Support for targeted computer vulnerability remediation.
• Available for network monitoring and server uptime verification.
• Be flexible for projects and site recovery issues as needed.

Skills requested include Mac OS, software/hardware installs, network and server monitoring.

Job Type: Part-time

Expected hours: 20 per week

Compensation package:

• Hourly pay

Experience level:

• 3 years

Schedule:

• 4 hour shift

Ability to Commute:

• Altamonte Springs, FL 32701 (Preferred)

Work Location: In person