Automotive Collision Center Advisor/Estimator
EXCELLENT PAY AND BENEFITS!
Allentown, PA
Scott Collision is looking for an advisor to join our team! As a Collision advisor you will primarily be responsible for providing support to our Collision and Service department. You will coordinate with the Parts, Department, Service Department, Collision Manager and Insurance companies to schedule repair timelines and keep customers apprised of as work progresses.
At the Scott Family of Dealerships we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated! Every employee at the Scott Family of Dealerships are absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years. If you are interested in a career in the automotive industry then apply today!

• Medical, Dental & Vision insurance
• 401K Plan & Match
• Paid time off and vacation
• Short/Long term disability
• Growth Opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Health and Wellness
• Discounts on products and services
• Essential Function
• Greet customers in a professional manner, PROMPTLY upon arrival. Check with customers to assure they have been waited on.
• Acquire accurate descriptions of customer concerns. Record customers concerns on the repair order/estimate in a fashion that anyone will understand.
• Prepare repair orders with the primary concern clearly defined.
• Provide customers with clear and accurate estimates.
• Establish a promise time and agreed pick-up by the customer.
• Maintain the service scheduling form in a manner that insures quality customer communications and that any advisor can read and understand.
• Acquire customer authorization for all repairs.
• Upgrade promise time accordingly.
• Upgrade customer estimates and additions to the repair order.
• Obtain New/Used Car Department Managers authorization prior to performing

any internal repairs.

• Follow-up the progress of jobs throughout the day
• - Maintain visibility and accessibility in the service area.
• Call each customer upon job completion. Before leaving for the day, verify all customers on the schedule that day have been contacted.