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Communications Operator / Dispatcher $17.41 per hour, Employer Paid Health Insurance, Retirement, Paid Time Off GENERAL DESCRIPTION : Performs work within a twenty-four (24) hour per day, seven (7) days per week emergency dispatch center, taking both police and fire calls for service and dispatching the appropriate service calls.
Answers equipment (phones, radios, and E911 calls) to receive and / or respond to emergency and non-emergency requests for assistance / information from officers and the general public to assist in the protection of life and property.
Accountable to and works under the direction of the Police Chief. ESSENTIAL JOB FUNCTIONS : Operates multiple modes of communications equipment such as telephones, two-way radio systems, computers, Computer Aided Dispatch System, and enhanced 911 Public Safety Answering Point system.
Receives information and / or complaints from the public via telephone, radio, and in person. Processes information and complaints with the appropriate response or disposition made and recorded in written and / or computerized form.
Information is disseminated by the dispatcher to the appropriate authority or section by telephone, radio, computerized equipment, in writing or in person.
Maintains logs, records, and forms and assists in submitting all required reports. May be required to work overtime, or alternate hours, as necessary for the efficient operation of the department Makes decisions that could affect lives and property.
These decisions are based on knowledge of city, state, and federal law. Performs other related duties as directed or required by the Police Chief.
MINIMUM QUALIFICATIONS : High school graduation or possession of an acceptable equivalency diploma. Knowledge of telephone switchboards and two-way radio equipment is beneficial.
9-1-1 telephone emergency certification is preferred. An equivalent combination and experience that is determined to be directly related to the foregoing specific requirements may be substituted.
KNOWLEDGE, SKILLS, AND ABILITIES : Thorough knowledge of Federal Communications rules and regulations pertaining to the use and operation of radio and telephone equipment.
Knowledge of dispatching principles and practices. Considerable knowledge of the operation of data entry, information terminals, and related office equipment.
General knowledge of city, county, state, and federal laws pertaining to police authority. Knowledge of health and safety laws and regulations.
Thorough knowledge of department rules, regulations, practices, and procedures. Knowledge of the geographical boundaries of the city and the locations of political, governmental subdivisions within the area.
Knowledge of how to locate information through city departments. Must maintain stable emotions in a stressful environment;
work independently and confidently under stressful conditions; react calmly and quickly in emergency situations. Ability to operate a radio system, telephone, and telephone switchboard equipment.
Ability to operate a computer and related office machinery. Ability to exercise good judgment in gathering information, evaluating situations, and making decisions.
Ability to maintain necessary and required logs, complaints, reports, and files. Ability to process complaints, dispatch messages, and provide the public, fire department, rescue and ambulance services, and officers in the field with rapid, efficient, and accurate service under variable conditions.
Ability to learn, within a reasonable period, the applicable procedures, techniques, and regulations involved in the operations of a Police / Fire Communications Center.
EDUCATION AND EXPERIENCE : High school graduation or possession of an acceptable equivalent diploma. Must have a valid Florida Class E driver’s license and valid telephone number.
A comparable amount of education, training, or experience may be substituted for the minimum qualifications.) LICENSES, CERTIFICATION, OR REGISTRATION : FCIC / NCIC certified Emergency 9-1-1 Operator Certification Valid Florida Driver’s License ESSENTIAL PHYSICAL SKILLS : Acceptable eyesight, visual acuity, field of vision, color perception, depth perception, and texture perception (with or without corrective lenses) Acceptable hearing (with or without a hearing aid) Must have the physical ability, strength, and flexibility to perform the job functions in the work environment.
Ability to speak and enunciate clearly to communicate effectively with other individuals in person, over the phone, and over the radio.
ENVIRONMENTAL CONDITIONS : Must be able to work any hours in an inside climate-controlled environment that requires long hours of sitting, walking, or standing some of the time, exerting up to 10 pounds of force on a recurring basis, and routine keyboard operations.
Reasonable accommodations will be made for otherwise qualified individuals with a disability.) POSITION CLASSIFICATION EXEMPTION STATUS : Non-Exempt Powered by JazzHR
Last updated : 2024-05-10
Full Time
Public Administration
$38k-49k (estimate)
05/11/2024
08/10/2024
mylakealfred.com
LAKE ALFRED, FL
50 - 100
Private
VALERIE VAUGHT
$10M - $50M
Public Administration
The job skills required for 911 dispatcher include Communicates Effectively, Data Entry, Computer Systems, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a 911 dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by 911 dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for 911 dispatcher positions, which can be used as a reference in future career path planning. As a 911 dispatcher, it can be promoted into senior positions as a Campus Police Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary 911 dispatcher. You can explore the career advancement for a 911 dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
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Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
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A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
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A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
01/02/2022: Evansville, IN
Communicate with all parties before & during the job and getting feedback and updates.
12/25/2021: Eugene, OR
Complete a City employment application.
01/04/2022: Manchester, NH
Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.