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Job Summary : We are looking for a Guest Service Representative / Front Desk Clerk who will be responsible for enthusiastically greeting and welcoming guests to the hotel.
Completes check-in and / or check- out of the guests stay per Marriott standards.
Accommodates special requests and ensures all guests have a great experience while staying at our hotel.
We are currently looking for an associate with availability from 3-11pm.
Benefits
Competitive Pay
Paid Time Off
Employee Rate Discounts for Hotel Stays
Team Work Environment
Opportunities for Growth
Responsibilities
Greet customers promptly with a friendly and sincere welcome.
Use a clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities and local attractions
Verify and imprint credit cards for authorization using electronic acceptance methods.
Handle cash, make change and balance an assigned house bank.
Accept and record vouchers and other forms of payment.
Perform accurate, moderately complex arithmetic functions using a calculator.
Post charges to guest rooms and house accounts using the computer
Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate.
Promote all marketing programs.
Make appropriate selection of rooms based on guest needs.
Code electronic keys.
Non-verbally confirm the room number and rate.
Provide welcome folders containing room keys, certificates, coupons and area’s attractions
Promptly answer the telephone using a clear speaking voice.
Answer telephone with the hotel’s scripted greeting.
Input messages into the computer and retrieve messages and communicate the content to the guest.
Retrieve mail, small packages and facsimiles for customers as requested.
Ensure all guest correspondences are kept confidential
Close guest accounts at time of check out and inquire guest of satisfaction.
In the event of dissatisfaction, contact management immediately
Resolve issues such as location changes, providing additional room amenities and credit issues
Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating / cooling, etc.
Performs miscellaneous job-related duties as assigned
Requirements and Qualifications
About Us : American Hospitality Management, Inc.
AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties.
The team culture throughout AHM Corporate and each property is unlike any other.
We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Last updated : 2024-05-22
Full Time
$31k-40k (estimate)
05/24/2024
08/23/2024
The job skills required for Front desk associate include Front Office, Guest Service, Credit Card, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk associate positions, which can be used as a reference in future career path planning. As a Front desk associate, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk associate. You can explore the career advancement for a Front desk associate below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Associate job description and responsibilities
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Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience.
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The Front Desk employee ensures positive customer experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Associate jobs
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
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A front desk receptionist needs to be highly organized, friendly and engaging.
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Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
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Front desk employees need to be able to get along and work with a variety of people.
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Always Be Available as a Mentor.
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