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Patient service representative
$43k-57k (estimate)
Full Time | Insurance 3 Weeks Ago
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UnitedHealth Group is Hiring a Patient service representative Near Aberdeen, WA

Opportunities at Change Healthcare , part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics.

Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation.

Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities.

Use your talents to improve the health outcomes of millions of people and discover the meaning behind : Caring. Connecting. Growing together.

As a Patient Services Representative , you will interview and advocate for patients and their families to obtain maximum benefit coverage in a hospital or healthcare setting.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8 : 00am 4 : 30pm PST.

It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at Harbor Regional Health, Anderson Dr, Aberdeen, WA

We offer 4 weeks of paid training. The hours during training will be 8 : 00am 4 : 30pm PST, Monday - Friday.

Primary Responsibilities :

  • Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage
  • Complete applications for state and federal programs
  • Review medical records and take all necessary actions to expedite benefit approval
  • Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)
  • Provide updates and assistance to hospital personnel and other Optum staff as needed
  • Maintain documentation of status of claims and client contract on Optum and / or hospital computer systems
  • Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.
  • Willing to work in a fast-paced hospital or healthcare environment

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

  • High School Diploma / GED or equivalent work experience
  • Must be 18 years of age OR older
  • 1 years of customer service within a hospital or healthcare environment
  • Knowledge of medical terminology
  • Experience with Microsoft Office products
  • Ability to work onsite at Harbor Regional Health, Anderson Dr, Aberdeen, WA
  • Ability to work Monday Friday, 08 : 00AM - 04 : 30PM PST. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications :

  • Bilingual fluency in English and Spanish
  • Knowledge of federal and state programs that will benefit coverage for clients
  • Previous experience communicating with patients & staff with various educational & socio-economic backgrounds

Soft Skills :

  • Excellent organizational skills
  • Strong communication skills

Physical and Work Environment :

  • General office demands
  • Prolonged periods of standing and walking in hospital facilities
  • Adherence to facility masking requirements at all times

Washington Residents Only : The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone of every race, gender, sexuality, age, location, and income deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED

Last updated : 2024-04-30

Job Summary

JOB TYPE

Full Time

INDUSTRY

Insurance

SALARY

$43k-57k (estimate)

POST DATE

05/02/2024

EXPIRATION DATE

06/21/2024

WEBSITE

unitedhealthgroup.com

HEADQUARTERS

THREE BRIDGES, NJ

SIZE

>50,000

FOUNDED

1980

INDUSTRY

Insurance

Related Companies
About UnitedHealth Group

Our mission is to help people live healthier lives and to help make the health system work better for everyone. A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, were doing a lot of good for more than 142 million people worldwide. Our biggest point of differentiation is our people - and the collective ta ... lent, energy, intelligence and drive our force of 305,000 individuals around the world bring to our mission every single day. So, how do we do it? With our every action, interaction and intention that demonstrates the five fundamental values that guide everything we do: Integrity Compassion Relationships Innovation Performance If you're looking for a place where your drive, compassion and passion can make a difference in the health and well-being of others, consider UnitedHealth Group. Click below to search careers or join our social communities: Search and apply for careers at: http://careers.unitedhealthgroup.com Like us on Facebook at: http://www.facebook.com/uhgcareers Follow us on Twitter at: http://www.twitter.com/uhgcareers Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. More
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If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Representative job description and responsibilities

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

01/31/2022: Chico, CA

May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.

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Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.

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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Representative jobs

Open the Patient Service Representative Cover Letter Template.

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Patient confidentiality must remain a primary concern.

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Know how to feel, express and receive gratitude.

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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.

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Step 3: View the best colleges and universities for Patient Service Representative.

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