Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times
• Operate point-of-sale equipment accurately and in a timely manner to leave a positive impression on the customer
• Accept and stock inventory upon arrival
• Ensure shelves and coolers are amply stocked to provide optimal customer experience
• Meet established cleaning standards to provide a clean and comfortable facility to our customers
• Monitor customer flow to lessen the potential of theft
• Resolve customer complaints where applicable and escalate to appropriate level of management when needed
• Work effectively with peers, team members, and regulatory agency personnel
• Perform other related duties as may be assigned

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
• Understand and comply with the Eye Hi Goodbye program
• Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Capability to remain open-minded and change opinion on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying team member and guest needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce
• Act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your department, for example, personal computers, printers, copy machines, facsimile machines, and telephone

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member stands for prolonged periods, and is regularly required to use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member also walks, climbs or balances, and stoops, kneels, crouches, or crawls. The team member must occasionally lift up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test, and obtain a food handler’s card.

• High school diploma or GED, technical school or apprenticeship training or equivalent combination
• Knowledge, skills, and abilities to work with personal computers, point of sale systems, food handling and production systems and safety equipment
• Customer service and cash handling experience preferred
• Mathematical skills sufficient to quickly and accurately count back a customer’s change
• Strong written and oral communication skills, with the ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule form