Electronics International, Inc. is a small aircraft instrument manufacturer located on the Coeur d'Alene airport in Hayden, ID.

We’re seeking a Technical Support Specialist who also handles inside sales. We make no cold calls, but only respond to incoming contacts from our customers, potential customers and dealers. Our typical customers are private pilots who own small aircraft, aircraft maintenance mechanics, our dealers and OEMs. We design, manufacture, sell, and support our own line of engine instruments for private aircraft. This position requires ongoing on-the-job training, which we provide.

A typical day would include communicating (via phone and email) with new and existing customers and dealers who may be interested in purchasing our instruments, need help identifying a possible problem with their existing instrument, or have questions about an instrument’s installation. The troubleshooting portion of the job can be initially challenging, as you not only need to learn and gain an excellent understanding of our instruments’ operation and capabilities, but also be able to help a customer or installer follow your accurate instructions in order for them to have good results.

Each day, you’ll enter new orders into our sales program, possibly answer emails, and log information into our system regarding repaired instruments before they’re shipped back to customers. You must verify that all necessary information has been provided and reach out to customers for any missing details.

Since this job involves both sales and technical support, there are no commissions or sales bonuses. This allows our support/sales team to spend as much time as necessary to help each customer without the pressure of moving on to the next customer or dealer.

Our company usually exhibits at six aviation trade shows each year. Most trade shows are only a couple of days long, while two are just over a week. We prefer that no salesperson has to attend more than a couple of shows per year. We pay for all necessary travel expenses.

We’re looking for someone who is personable, has excellent spoken and written English, and is comfortable in business casual attire. We provide a pleasant work environment.

Our business is currently located in Bend, Oregon, but we’re moving to the Coeur d’Alene, Idaho Airport by the end of this year. This pending move makes hiring for this position a bit complex. Ideally, the person who fills this position would be willing to travel to and train in Bend, Oregon, for three weeks. We’ll pay for travel and lodging for those three weeks. After the initial three weeks, job training would continue remotely, although it would require a few more visits to Bend for additional face-to-face training. After our relocation in Idaho, this position would no longer be remote and would be a full-time position at our facility.

We pay 100% of our employees’ participation in our company health insurance plan, as well as 80% for employees’ children to be covered by the same plan. We also offer a generous dental reimbursement program to our employees.

When applying, please include a cover letter with your resume. Also, please state your required hourly wage and explain why it is reasonable.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Sales: 2 years (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Hayden, ID 83835 (Required)

Ability to Relocate:

• Hayden, ID 83835: Relocate before starting work (Required)

Work Location: In person