Job Summary:

Perform Data Administration duties which includes but is not limited to lead entry, worksheet verification, and entry & management of tours and seminars, including new tour bookings, reschedules and cancels. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, tours, and answer inquiries from callers and associates. Verify information in documents or on computer screens, including small text, printed forms, and lists for accuracy and completeness. Close out the daily reports and accurately complete the Daily Tour Audit requirements. Able to comprehend and retain multiple and detailed rules & regulations and apply them independently. Read, retain, and apply direction given through email and other written sources. Professionally communicate via phone to guide potential and current owners to sales or service departments. Listen and respond appropriately to questions and ideas of other employees while professionally sharing their own thoughts. Adhere to work schedules to ensure proper coverage. Learn and retain resort locations, basic ownership options, company rules and regulations, and use correct brand terminology on all calls. Troubleshoot independently and/or with management assistance as needed. Monitor the required outlook mailboxes and respond in a timely and accurate manner.

Computer and Workplace proficiency:

• Monitor the required Outlook mailboxes and respond in a timely and accurate manner.
• Enter and locate work-related information using computers and/or point of sale systems.
• Transmit information or documents using a computer.
• Read and visually verify information in a variety of formats (e.g., small print).
• Operate standard office equipment other than computers such as telephone, fax, photocopier, calculator, and electronic peripherals.
• Attend all mandatory meetings each week, period and/or quarter.
• Complete all assignments in a timely manner as assigned by management.
• Receive, record, and relay messages and questions accurately, completely, and legibly

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors

Communication

• Answer each call with a smile in one’s voice for the brand-specific appropriate greeting, and using the guests’ name when possible.
• Request permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listing to guest issues and engaging appropriately.
• Thank callers with genuine appreciation and provide a fond farewell.
• Speak with callers and co-workers using clear, appropriate, and professional language.
• Talk with and listen to other employees to effectively exchange information.
• Provide assistance to coworkers, ensuring they understand their tasks

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• San Marcos, CA 92069: Relocate before starting work (Required)

Work Location: In person