Hearing Aid Technician

Client AdvisorSAN ANGELO, TX, United States

WHO WE ARE :

Amplifon was founded on a simple idea : we believe that everyone deserves to hear well and live happy. We are the global leader in the hearing care retail industry and parent company of Miracle-Ear.

Since 1948, we have been connecting people and resources to improve the lives of over 50 million people with hearing loss.

Fast forward to 2021; we are now the global leader in the hearing retail market, opening over 150 Miracle-Ear stores in the last 24 months.

And because of that, we would love people with diverse backgrounds to join our team. Our culture is built on compassion, empathy, continual development and diversity, equity, and inclusion.

We are providing a space for growth and success, and our people love it.

We have been committed to connecting customers to the world of sound around them. In partnership with the Miracle-Ear® centers through the Miracle-Ear Foundation®, we have provided over 30,000 hearing aids to more than 16,000 individuals nationwide.

Join the Miracle-Ear team and help us break down barriers and give the gift of sound to communities across America.

We are seeking someone to join our team as our next Hearing Aid Technician. You will be responsible for working alongside the Licensed Hearing Care Professional and assisting with the following duties :

Key Responsibilities :

• Troubleshoots basic hearing aid issues for clients when hearing aids or accessories are not functioning.
• Upon delivery of hearing aids, assists in the post sale process with instruction and care of hearing aids and assistance in connecting aids to Bluetooth devices.
• Ensure products are prepared in stock and ready to dispense to patients.
• Check in hearing aids and repairs, while ordering aids in the manufacturers portal and scan ear impressions for providers.
• Assisting in answering patient calls and questions while scheduling on the clinic calendar.
• Fill-in for front office staff in coworkers absence.
• Prepare paperwork for repairs and pull charts if needed.
• Reading and typing comparative audiograms for HCP, answers telephone inquiries about hearing testing, hearing aids, ear molds, and insurances for patients.
• Keep track of hearing aid stock and completes purchase and loaner agreements for patients
• Evaluates and troubleshoots hearing aids repairs.
• Keeps track of hearing aid warranties and extends for patients as needed.
• Sends out repairs and maintains all records for patients.
• Clean sound booth according to CDC regulations after each patient.
• Help maintain cleanliness of clinic / workspace.

Basic Qualifications :

• High school diploma
• Must be computer literate

Preferred Qualifications :

Must have strong customer service skills

Benefits Offered

• Medical, Dental, Vision, 401(k) with company match, generous paid time off, safe and sick leave, 8 paid holidays, in addition to other benefits.
• Expand your experience by taking advantage of our global mobility opportunities.

In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

Join us in our quest to empower lives and be part of a team that's shaping the future of hearing care with passion and innovation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Last updated : 2024-06-05