The Director of Operations provides strong leadership by effectively managing multi-unit fast food restaurants and able to drive business growth. The Director of Operations is an exceptional communicator, both written and verbal, with established presentation and facilitation skills. A dynamic individual capable of attracting interest and enhancing knowledge in varied subject matters with consistent intensity. This person will assist developing and implementing systems, programs, processes, training strategies and tactics to support various organizational goals. Responsible for maintaining and protecting company’s core values.

Essential Functions

This position is responsible for the operations and staff members for their assigned restaurant, including the District Managers and General Managers. The Director of Operations is responsible for leading and directing restaurant operations toward achieving the overall strategic objectives of the company and specific areas. Director of operations develops positive relationships with direct reports through frequent and substantial one on one coaching to establish goals and objectives for personal and professional growth. Inspires team members to attain goals and pursue excellence.

Responsibilities:

• Execution of all company policies, procedures, programs, and systems.
• Ensures achievement of restaurant objectives is reached in all areas while following all company guidelines.
• Ensures compliance with all federal, state, and local laws and ethical business practices.
• Provides leadership, direction, training, and development to subordinate managers and crewmembers. Ensures standards for product quality, equipment, and performance are maintained.
• Initiates recommendations on purchases of new equipment and improvements to business property.
• Oversees reporting and monitoring of organizational performance metrics. Ensures that relevant financial data is presented to Executive Leadership.
• Manages budget and controls expenses effectively.
• Develops, monitors, and reports on operating costs within functional areas. Alerts management of cost and labor over run. Makes recommendations and implements solutions to problems related.
• Advises District and General Managers on labor issues including safety, security, employee relations, scheduling, training, grievances, etc.
• Ensures Managers and supervises are adhering to company policy and administering practices in fair and equitable manner.
• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate.
• Partners with Human Resources in any investigations that arise in the Area and work with HR to finalize and make decisions on any action to be taken.
• Ensures