Are you a skilled team player ready to take on an exciting new challenge with our growing company?

Since 1984, C.I.A. Services has been a leader in managing community associations. We are well respected and the trusted choice for over 150 community associations throughout the greater Houston and San Antonio areas. Our passion is to develop outstanding employees, inspire them to support the success of our communities, and, together, be responsible stewards of the world around us.

If you are looking for a rewarding career in Northeast Houston as one of the leaders in managing community associations, and you have at least 5 years of relevant experience, we'd like to hear from you! As a Community Manager, you’ll be stepping into a fulfilling and career-building role. The opportunity is ideal if you’ve had some industry community management experience and commercial management experience is a plus. This is not a job opening, this is a rewarding career path.

OVERVIEW: The Community Manager is responsible for managing the business of our client communities and ensuring the client Association’s compliance with local, state, and federal property laws. Work hours are 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m. but may require additional hours to meet the needs of the client. Must be able to work flexible hours. Serves as the primary contact with the community Board of Directors and as a representative of C.I.A. Services for the community. On average attends 6 evening meetings per month and occasional weekend events or meetings. The following job description is an overview of the position’s responsibilities, however, to maintain a "team concept" everyone may be called upon to assist in other areas to provide our clients with the best possible service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Performs duties necessary to ensure proper and efficient management and operation of the Association and the maintenance and appearance of the common areas.

· Prepares the yearly budget, and cash flow analysis and manage the community funds as approved by the board of directors.

· Advises the client Association on local, state, and federal compliance with property laws.

· Serves as primary contact for the attorney on legal matters. Provides attorney with any required information needed to proceed with legal issues.

· Prepares agenda for monthly meetings that include general topics as well as any special discussions or decisions that must be made by the Board of Directors.

· Prepares meeting board packets that include all required information one week before the meeting.

· Attends the meetings, with the objective to make sure the community runs smoothly and in compliance with all rules and regulations by governing bodies. Prepares minutes of each meeting.

· Acts in accordance with all decisions made by the Board of Directors. Works in conjunction with office support staff to service our clients.

· Oversees the collections process on all accounts receivable.

· Reviews and approves all incoming accounts payable. Ensures invoices are coded to the proper general ledger account number(s).

· Approves all pending accounts payable prior to disbursement.

· Works with the financial manager to ensure that Association's financial reports are properly prepared.

· Communicates with the deed restriction inspector regarding all active, new, or recently closed violations; reviews each active violation to determine the next step needed. Makes recommendations to the board for additional follow-up and/or legal action.

· Reviews all home improvement requests from members and ensures that all information required is included. Approves form for distribution to Committee.

· Oversees all maintenance aspects required of the Association. Works with the Maintenance Coordinator and Board of Directors to establish requests for proposals. Approves all work requests before issuance.

· Determines (through inspections, director communication, maintenance staff communication, and member communications) the maintenance needs of the Association and proceeds as necessary.

· Proceeds with decisions made by the Board of Directors on maintenance needs.

· Communicates problems or special issues to Association contractors.

· Ensures that contracts and work orders are in place and proper documentation of all maintenance items occurs.

· Ensures that any publications or special events are handled in a timely manner.

· Responds to the needs of the Association members. Communicates with members through telephone calls, letters, and/or meetings. Assists members with any issues they may have.

· Communicates with all entities related to the community, including developers, builders, government agencies, contractors, etc. to meet the needs of the community.

· Ensures Association has all required insurance in place and files claims if necessary.

· Documents communications with the owner as appropriate, including notes and/or comments. Follows up as necessary.

· May be required to attend one or more training sessions and/or retreats that may or may not take place over a weekend.

· Performs additional responsibilities as needed.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty as described above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Job Technical Knowledge

· Decision Making/Problem Solving

· Business Sense / Customer Service

· Professional Growth

· Teamwork

· Language, Math, and Reasoning

EDUCATION, EXPERIENCE, and TRAINING:

· Requires High school diploma or general education degree (GED); five years minimum industry-related experience and/or training;

· Understanding of which local, state, and federal laws affect homeowners’ associations.

· Public speaking skills are a must.

· Good, clear written communication skills are a must.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

· Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) desired but not mandatory

· Absent these certifications, C.I.A. Services provides continuing education benefits to encourage individuals to obtain certification through Community Associations Institute (C.A.I.).

COMPUTER SKILLS:

· Intermediate to advanced Internet skills

· Advanced MS Outlook, Word, Excel, and other basic software functions

· Minimal ability to trouble-shoot issues with computerized office equipment

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

· The employee must occasionally lift and /or move up to 40 pounds.

· While performing the duties of this job, the employee is frequently required to walk, sit, stand, and reach with hands and arms.

· While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to handle, or feel.

· While performing the duties of this job, the employee is occasionally required to climb or balance, as well as stoop, kneel, crouch, or crawl.

BENEFITS:

· Allowance: Allowance to offset your mileage and phone costs

· Paid Time Off (PTO): All permanent employees are eligible for one week (5 days) of paid vacation during their first year of service, two weeks (10 days) during their second through the fifth year of service, three weeks (15 days) during their sixth through the fifteenth year of service. All permanent employees are also eligible for two days per year of personal time. Personal time is prorated based on the start date and is available after 90 days of consecutive employment.

· Health Benefits: Employees are eligible for health benefits after the probationary period. There are three standard health care plans plus options for dental, vision, and other insurance policies offered through United Health Care.

· Retirement Plan: After one year of employment, employees have the option of participating in a SIMPLE IRA retirement plan. The company will contribute up to 3% of the eligible participating employee’s salary but not more than the employee’s contribution. A SIMPLE IRA is a self-directed plan which means you have full control over your investment decisions.

· Hidden Treasure Fund: Employees savings plan.

· New Community Bonus Program: After a probationary period of consecutive employment, employees are eligible to receive an annual bonus based on the number of new clients for that year during their employment.

· Employee Stock Ownership Program: When an employee reaches their five (5) year anniversary with our company becomes a stockholder.