Description

SIHB Core Competencies

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
• Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
• Communication: We practice effective and clear communication with staff, relatives, teams, and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
• Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

Position Summary: The Process Improvement Director serves as champion for organization-wide improvement initiatives and strategies. Through robust collaboration and stakeholder engagement, this position will strengthen operation’s influence and presence in the organization, which will lead to successful outcomes. The Process Improvement Director is an organizer, facilitator, planner, problem solver, and resource manager for small to major projects. This position will lead a team of project managers responsible for managing all aspects of a project - ensuring that appropriate phases are defined, interdepartmental deliverables are coordinated, key stakeholders are involved, and recommendations are based on collective input, observations, and quality analysis. Additionally, this position will manage the Training Manager and have overall responsibility for the clinical and operational training program.

Organizational Structure/Reporting Relationships: This position reports directly to the Chief Information Officer.

Organizational Responsibilities

• Hold Indigenous values and practices with respect and integrity
• Hold yourself accountable to the highest standard by being resourceful, innovative, creative, and solutions-oriented.
• Actively participate in organizational activities with the understanding that success is achieved through teamwork.
• Recognize that communication is central to the organization’s success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others’ best intentions in mind.
• At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care.

Job Responsibilities

• Manage and mentor the Senior Project Manager and Training Manager and their respective areas of responsibility
• Leads the organization’s quality improvement steering committee that assists in creating standards while reviewing, documenting, and organizing quality outcomes for the Seattle Indian Health Board.
• Provides leadership in identifying and selecting clinical and operational quality indicators for targeted improvements.
• Promotes and oversees performance improvement activities to enhance operations that support achieving quality benchmarks.
• Establishes project governance and ownership structure that supports accomplishment of strategic initiatives highlighted in SIHB’s strategic plan.
• Provides overall strategic governance for projects by establishing and maintaining standards, processes, and tools used for effective project delivery.
• Leads Seattle Indian Health Board’s clinical and operational training initiatives.
• Works with clinical leadership to define and document workflows that support quality driven outcomes.
• Coordinates with the Executive Leadership Team to identify priorities, appropriate approvals, and organizational alignment.
• Performs other duties, special projects, or work, as assigned

Qualifications

Background Qualifications

Required:  

• Master’s degree in Healthcare Administration, Project Management, Quality or related degree
• 3 to 5 years of experience directly related to project management and/or quality improvement
• 3 to 5 years of healthcare experience
• 3 to 5 years of management experience
• Experience in developing comprehensive training programs that meet or exceed operational objectives
• Ability to manage and support complex business process projects.

Preferred

• Lean Six Sigma
• Project Management Professional Certification
•  Experience working with Indigenous communities

Work Environment:

• The Process Improvement Director works in a collaborative work/office environment.
• Work hours are 4x10 hours shifts per week. Clinic hours are 7-6, Monday-Friday. Duties may involve long hours performing sedentary work at computer terminal.

Work Environment: Pharmacy hours are 8am-6pm, Monday through Friday with occasional extra hours for events.

FOR INFORMATION ABOUT OUR BENEFITS PACKAGE, PLEASE VISIT OUR WEBSITE AT:https://www.sihb.org/wp-content/uploads/SIHB-Summary-of-Benefits.pdf