Job Title: Organizational Change Management (OCM) Consultant

Location: Waukegan, IL 60085

Duration: 9 Months

Job Description:

This Part Time role is for 25 hours/week, onsite at Waukegan, IL.

• Planful (Host Analytics) is a tool used by client for Financial Planning and Analysis. This project involves moving the architecture of Planful from separate Sales and Financial Cubes to a single cube environment, reducing the duplicate maintenance of master data, reducing processing time, and streamlining reporting.
• Project is requesting a change/communications resource with marketing the upgrade, communicating within the rest of the finance organization, and getting the organization engaged in what they are delivering.
• While global in scope, all communications will be written in English, however some end users are ESL and communications need to be clear and easy to read/understand.

Project Deliverables:

• Stakeholder Analysis (a review of who needs what to make the changes and behavior desired)
• Identify all supporting structures (team and sponsors) and how you will leverage these in the process, reinforcing, communicating, or creating awareness around the Planful 2.0 upgrade.
• Communications Plan and Strategy – create a coms calendar, draft communications, and ensure they are reviewed by team. This should be in line with the PM plan.
• Training Plan – working with internal resource to provide any additional training documentation or job aides leveraging Planful 2.0 content.
• Note: if this requires an instructional designer to create training, we may need to bring in our instructional designers to help.
• Resistance Plan management – identifying where there is resistance and why and create a plan to address it and build engagement around the change.
• Hypercare support – post integration, any additional support needed after go live.

Change Management Profile

Job Description:

• Organizational Change Management (OCM) Lead will play a key role in ensuring all change initiatives associated with IT projects meet objectives by increasing adoption and usage.
• The individual will provide leadership focus on aspects of change, including people, business processes, systems and technology, job roles and organization structural changes.
• OCM Lead will partner with the business/function to ensure organizational change management is integrated into projects, applying a structured change management approach and methodology for the people side of change for business/function.

Skills:

• Leverage change management methodology and apply as appropriate for the business environment, adjusting as needed to ensure focus is on execution and impact for the people-side change driven by a transformation initiative.
• Develop Project OCM Approach and Strategy documents.
• Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
• Develop and execute set of actionable and targeted change management plans, including communication plan, stakeholder management plan, change impacts, & training plan (if applicable)
• Understand, communicate, and contribute to IT organization change program goals & strategies.
• Provide leadership & implement change management process and tools to support change adoption.
• Support the design, development, delivery, and management of communications.
• Lead change impact analyses, assess change readiness and identify key stakeholders.
• Confront and manage conflict in a constructive and timely manner. Highlight issues to the appropriate levels and take ownership to resolve them.
• Establish and maintain relationships with all levels across the company and external partners.
• Conducts change readiness (when applicable), change impact assessments, and post change management assessments to determine effectiveness of communication, training, change implementation and user understanding.
• Gain executive sponsorship, manage stakeholders, define stakeholder impacts, drive stakeholder awareness, guide business engagement (champion /super users)
• Utilize innovative, creative approaches and continuous improvement to drive communications, training, change management and other human resources-related content to improve the absorption and adoption of key messages.
• Support the development of reference guides, FAQs, videos, scripting, workflows, and other documentation to complement training efforts.
• Utilize creative, alternative approaches to traditional classroom training including e-learning, video, and self-directed method.

Experience:

• Experience with major transformational, cultural change programs leading to new capabilities.
• Ability to apply a structured change management approach and methodology for the people-sided change caused by projects and change efforts.
• Experience with organizational design and organizational effectiveness tasks and delivery
• Highly developed communication skills with expertise in producing organization-wide communications, communication strategy, including cascading messages, collateral, talking points, posters, job aids, presentations, etc.
• Experience with project management approaches, tools, and phases of the project lifecycle
• Demonstrated strong leadership skills, excellent active listening skills and ability to work effectively at all levels across the global organization.

Minimum Education:

• Bachelor’s Degree or higher in communications, training, organizational change management or information systems

Minimum Experience / Training Required:

• Extensive experience (at least 5 - 7 years) leading change, communication, and training efforts for multiple global, complex technology implementations
• Prior consulting experience delivering projects and navigating client-facing environments.
• Design Thinking, Culture and Branding/Marketing experience preferred.
• LaMarsh, Prosci, CCMP or other Change Management Certification