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JOB TITLE: CLIENT SUCCESS MANAGER
REPORTS TO: HEAD OF CLIENT SUCCESS
DEPARTMENT: CLIENT SOLUTIONS
Company Details
Risilienceis seeking to employ a Client Success Manager to join us in the US in our mission to help tackle climate change, one of the biggest systemic threats facing the planet today.
We offer a unique modelling and analytics platform to help international corporationsassess their risksand opportunities presented by rising temperatures, climate-related policy, and emerging technologies in our changing world.
Our SaaS solution helps our blue-chip client baseproduce climate related compliance analytics,navigate theirpathwayto Net Zeroand performscientifically basedcost benefitcomparisonsofemission reduction strategiesversustheir risks. As many companies make their commitments to net zero greenhouse gas emissions, our platform helps them report on their TCFD (Taskforce on Climate related Financial Disclosure) obligations, and plan and guide their execution of transforming their business to sustainability.
Role Details
The Client Solutions team serves as the face of the organisation to our growing client base and ensures that all commercial projects are a success. The team supports clients as they onboard and become active users of Risilience products. Client Success Managers collaborate across the business, partnering closest with Sales and Client Solutions Specialists, to retain customers while ensuring a high quality of service and effective communications between the client and internal Risilience business units. Client Success helps our clients in getting business value from using our products, and seeing such value that they renew or grow their annual contracts.
Main Responsibilities:
Essential Skills:
Desirable Skills:
Diversity and Inclusion
Risilienceis committed to a proactive approach to equality, which supports and encourages all under-represented groups, promotes an inclusive culture and values diversity. Entry into employment is determined by personal merit and by the application of criteria required for the post.No applicant for an appointment or member of staff will be treated less favourably than another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion,ageor socio-economic factors.
Information if you have a Disability
Risiliencewelcomes applications from individuals with disabilities and is committed to ensuring fair treatment throughout the recruitment process. Adjustments will be made, wherever reasonable to do so, to enable applicants to compete to the best of their ability and, if successful, to assist them during their employment.
We encourage applicants to declare their disabilities in order that any special arrangements, particularly for the selection process, can be accommodated. Applicants or employees can declare a disability at any time.
Full Time
$98k-130k (estimate)
05/12/2024
07/11/2024
The following is the career advancement route for Client Success Manager (US) positions, which can be used as a reference in future career path planning. As a Client Success Manager (US), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager (US). You can explore the career advancement for a Client Success Manager (US) below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
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Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
03/04/2022: Saint Paul, MN
Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
02/01/2022: San Bernardino, CA
The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
01/03/2022: Albany, NY
Step 3: View the best colleges and universities for Client Success Manager.