Who we are

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming, free-to-play, and daily fantasy spectrum. Our brands and sites include market movers and shakers like Bally Bet, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

Well, what about the team?

The Gaming Finance Supervisor’s remit covers all Interactive brands and jurisdictions across the North American Market. This role is responsible for implementing strategy, policies, procedures, ensuring all tasks are completed, quality assuring the team and working very closely with key stakeholder groups (Operations, Compliance, Technology and Commercial). The ideal candidate has strong communication skills, experience supervising and auditing work in an online Casino/Sportsbook and focus on policy and process.

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

So, what will you be doing?

• Monitoring business objectives and targets by ensuring KPIs are met.
• Monitor, quality assure, and auditing 4 separate teams including AML, Fraud & Risk, Payments, & KYC.
• Working with various Managers and Team Leaders to review previous day/month numbers and real time performance, putting drivers in place to improve and increase departmental efficiencies or individual performances.
• Submitting weekly and monthly KPI, regulatory reporting, audits, and other reporting requirements.
• Coaching and mentoring Analysts to improve individual performance and ensure regulatory compliance and awareness.
• Ensuring that staff are familiar with and compliant with regulatory obligations, while promoting awareness of responsible gaming practices.
• Monitoring member activity to detect potential Problem Gambling.
• Processing member Cash Out requests in line with Group AML and KYC policies.
• Monitoring contacts and tickets to identify issues or outages in all areas of operations.
• Problem solving and investigation of day-to-day issues.
• Acting as a liaison between members and internal Management & Technical Teams & 3rd party supplier contacts

And what are we looking for?

• Have exceptional customer service skills & communication skills, both verbal and written.
• Possess excellent judgement to make rationale and balanced decisions with regards to player cases and account reviews.
• Showcase leadership, including process and team development skills.
• Demonstrate highly analytical critical thinking.
• Able to manage competing priorities and self-organize.
• Enjoy working in a fast paced and challenging environment.
• Excel with new challenges and finding solutions.
• Be inquisitive and constantly seeking to learn and optimize.

Experience Required:

• Bachelor’s Degree preferred but commensurate experience will be considered.
• 2 years’ experience in working within on-line gaming strongly preferred.
• Proficient in Computer Skills and MS Office Tools - MS Excel. (Pivot Tables, VLOOKUP’s, finance models, large datasets)
• Familiarity with online Fraud, Risk, AML, Payments, & KYC operations, and regulations.
• 1 years experience in an operational supervisory role preferred.

This is what you'll get

Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer

• Annual vacation
• Annual bonus
• 401K program
• Health insurance
• Company share scheme
• Home office allowance

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!
We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

Flexible Working

At Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.

Salary Range: $65,000-$68,000 plus a yearly bonus of up to 10%.