Patient Care Coordinator Position - Plastic Surgery and Medspa Office

About Us:

At Charles Chalekson MD—Plastic and Reconstructive Surgery, we pride ourselves on our dedicated team of professionals, which includes a Board Certified Plastic and Reconstructive Surgeon with over 20 years of experience, a Physician’s Assistant, an Aesthetic Registered Nurse who is a master injector, and a Medical Aesthetician. Our commitment is for our patients to receive concierge level service, accurate knowledge, realistic expectations, and optimal outcomes from an attentive staff in a safe, caring, comfortable, and inspirational environment. For our team, we emphasize the importance of a healthy work-life balance, collaboration, a willingness to help out where needed, and enthusiasm for continuing to grow and improve.

This is an amazing position. It is extremely rewarding and personal. Our office is amazing, our staff is exceptional, our business is positive, and this position plays an integral role in all of that.

Job Responsibilities:

• Entrepreneurial Enthusiasm: Take an entrepreneurial approach to managing opportunities, including prospecting for leads, setting appointments, generating referrals, and conducting strategic marketing planning.
• Primary Liaison: Serve as the primary liaison between patients, their families, and our office, offering support and guidance throughout their experience.
• Consultative Guidance: Identify and facilitate ways for patients to achieve their aesthetic goals through a consultative approach.
• Patient Support: Address patient needs throughout their aesthetic journey, providing reasons and motivation for them to return for additional services.
• Exceptional Experience: Deliver an exceptional experience for every prospect and patient, demonstrating a commitment to excellence.
• Communication and Documentation: Reply to inquiries and phone calls promptly, document patient information accurately, and provide regular status updates on leads and opportunities.
• Consultation Assistance: Accompany providers during consultations when necessary, discuss medical history, expectations, budgets, recovery, and preparation for successful consultations, surgeries, or treatments.
• Knowledge and Promotion: Be knowledgeable about plastic and aesthetic treatment options, promote our office, surgical procedures, and medspa treatments/products, and inform patients accurately.
• Office Presence: Maintain a warm, friendly, and positive presence in the office.
• Financial Transactions: Discuss quotes, collect fees, and ensure all necessary documentation is accurate and complete.
• Patient Experience Management: Anticipate, assess, and drive the patient experience to achieve high conversion rates and patient satisfaction.
• Professional Development: Continuously build and enhance Patient Care Coordinator skills.
• Compliance: Follow HIPAA policies to ensure patient privacy and comply with OSHA policies and procedures.
• Social Media and Marketing: Utilize social media and marketing skills to benefit the office.
• Insurance Liaison: Advise patients on office insurance policies and act as a liaison between patients and the insurance coordinator.
• Team Collaboration: Work as an integral team member to develop and implement protocols, policies, and procedures to enhance the overall patient experience and ensure optimal care delivery.

Qualifications:

• Bachelor’s degree preferred.
• 3 years of successful service industry experience; excellent concierge-level service sense.
• Prior experience in Plastic Surgery, Dermatology, or a Medical Spa.
• Strong verbal and written communication skills, comfortable with phone calls, adept at emotional engagement, active listening, skilled at crafting effective emails, and live presentations.
• Patience, positivity, flexibility, problem-solving skills.
• Knowledge of medical terminology preferred; patient confidentiality required.
• Professional image and attitude.
• Excellent organizational skills.
• Passionate about educating and selling to patients seeking to improve their appearance.
• Highly skilled in identifying business challenges and providing effective solutions.
• Team-oriented with a desire to develop lasting professional relationships.
• Quick to learn and apply new concepts.

Why You Should Apply:

• Exceptional, team-focused, family-like and relaxed workplace environment that encourages you to give your best while respecting work-life balance.
• Benefits include retirement and profit sharing, PTO, complimentary and discounted services and products.
• Approximately $30/hour
• Hours expected: approximately 30-34 hours per week over 5 days per week. Small number of short email responses to inquiries when away from the office.

If you are passionate about patient care and committed to providing an outstanding experience in a dynamic plastic surgery and medspa office, we invite you to apply for the Patient Care Coordinator position. Join our team and contribute to helping our patients achieve their aesthetic goals.

Apply Now! Please forward your resume and cover letter to jennifer@cplasticsurgery.com.

Job Type: Part-time

Pay: From $30.00 per hour

Expected hours: 30 – 34 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off
• Profit sharing

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Templeton, CA (Required)

Ability to Relocate:

• Templeton, CA: Relocate before starting work (Required)

Work Location: In person