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Overview:
We are seeking a skilled Front Office Manager to oversee the daily operations of our front desk and reception area. The ideal candidate will have a strong background in guest services, hospitality, and hotel management.
Job Summary:
We are looking for an experienced Front Office Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.
It is important for the Front Office Manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.
The Front Office Manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.
The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.
Responsibilities:
As Front Office Manager, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
What are we looking for?
A Front Office Manager serving La Quinta by Wyndham Loveland is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for La Quinta by Wyndham Loveland?
Your benefits will include a competitive starting wage and, after six months, vacation time. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Wyndham Worldwide and its partners. After 90 days you may enroll in our Health & Welfare benefit plans, depending on eligibility. reviewing with you the specific benefits you would receive as a Team Member.
Duties:
- Manage all front desk activities including check-ins, check-outs, and guest inquiries
- Ensure smooth operation of the phone systems and handle all incoming calls with professionalism
- Supervise front desk staff and provide training as needed
- Maintain guest relations and address any issues or complaints promptly
- Implement and maintain high standards of customer service to enhance the overall guest experience
Qualifications:
- Previous experience in a hotel or hospitality setting is preferred
- Excellent communication skills with proficiency in phone etiquette
- Ability to speak multiple languages is a plus (Bilingual or Multilingual)
- Strong organizational skills and attention to detail
- Proven track record in guest services and hotel management
This position offers the opportunity to work in a dynamic hospitality environment where customer service excellence is paramount. If you have a passion for delivering exceptional guest experiences and possess the required qualifications, we invite you to apply for this rewarding Front Office Manager role.
Job Type: Full-time
Pay: $55,000.00 per year
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
$58k-81k (estimate)
04/27/2024
08/24/2024
The job skills required for Front Office Manager include Front Office, Guest Service, Customer Service, Leadership, Communication Skills, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
01/10/2022: Modesto, CA
Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
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Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
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The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
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Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
02/19/2022: Knoxville, TN
New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
01/26/2022: Pascagoula, MS
Someone who wants to become a front office manager will need both office and people skills.
01/26/2022: Parkersburg, WV
Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
01/25/2022: Juneau, AK
Someone who wants to become a front office manager will need both office and people skills.
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Step 3: View the best colleges and universities for Front Office Manager.