FLSA Classification

Non-Exempt

Reports to

Manager, Training Services Team

Job Description

Summary / objective

Ensures the maximum effectiveness of company products, business practices, and other related topics and services by implementing product training for customers and end-users of QubicaAMF products - with a primary focus on STS (Scoring and Technology Solutions) related products.

Essential Functions

• Provides product and technical training for different scoring software and related products offered by QubicaAMF to customers and other end-users in a one-to-one or small group setting.
• Travels to the job site and conducts on-site product training for customers.
• Conducts customer interviews and utilizes experience and judgment to design appropriate training agendas for each customer.
• Provides Training Support for customers after the initial training has been completed. Responds to inquiries concerning product operations and execution.
• Interfaces between customers and Technical Support, Project Management, Installation Teams, and other related departments to assist in identifying issues and implementing corrective actions to help find resolutions for the customer.
• Utilizes Microsoft CRM to upload customer data and reports, training summaries and research customer technical issues.
• May install or assist service personnel with installation, service or support of different products offered by QubicaAMF.
• Provides updates, status reports and completion information to manager, Technical Support Team, Project Management team via voicemail, email or in-person communication.
• Identifies and tracks problems and customer related issues with Manager when needed or required.
• Assists in the development of training tools for new products and services.
• Participates in Training sessions.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Other duties may be assigned.

Supervisory Responsibilities

The position will not have direct reports.

Competencies / Qualifications

• Knowledge of commonly used training concepts, practices, and procedures. Software Field Training experience preferred.
• Total commitment to customer satisfaction and service.
• Expert problem solver and solution finder.
• Ability to translate technical knowledge into plain, easy to understand language for the end user.
• Willingness to take on any challenge, big or small.
• Proficient in Microsoft Windows and Office products. Good working knowledge of Microsoft CRM.
• Knowledge of basic computer networking configuration and troubleshooting.
• Familiarity with QubicaAMF automatic scoring and management systems a plus

Work Environment

Varies due to the location of the job assignment.

Physical Demands

The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.

The employee must occasionally lift and / or move up to 50 pounds.

Travel Required

Travel will be up to 80% of the job requirements.

Available to work after hours, weekend, on-call, and odd shifts as required.

Required Education and Experience

• Associate degree; or equivalent combination of education and experience.
• Experience in bowling center operations or bowling equipment preferred.

Competitive compensation and benefits include medical / dental / vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

Duties, obligations, and activities may change at any time, with or without notice.

Last updated : 2024-06-08