Job Overview:

We are seeking a dedicated Dispatcher with Customer Service Experience to join our team. The ideal candidate will have strong communication skills and the ability to provide excellent service to our drivers and customers.

Duties:

- Respond to customer inquiries via phone, email, and chat
- Assist customers with order placement, tracking, and issue resolution
- Perform data entry tasks accurately and efficiently
- Utilize GPS and logistics software to assist with routing and tracking
- Analyze customer data to improve service efficiency
- Coordinate with fleet management teams for timely deliveries
- Familiarity with Oracle Transportation Management or similar software
- Experience with SyteLine or other inventory management systems is a plus
- Knowledge of GIS for mapping and location services

Requirements:

- Excellent communication skills both written and verbal
- Proficiency in using phone systems for customer interactions

- Proficiency in software knowledge
- Strong problem solving abilities

-Bilingual - English and Spanish

-Decision Maker
- Ability to work in a fast-paced environment
- 2 yr Experience in Trucking Dispatching

Join our team as a Customer Service Representative and be part of a dynamic work environment where your skills will be valued and developed.

Job Type: Full-time

Pay: From $52,000.00 per year

Schedule:

• 12 hour shift

Experience:

• Dispatching: 2 years (Required)

Ability to Commute:

• Garden Grove, CA 92843 (Required)

Ability to Relocate:

• Garden Grove, CA 92843: Relocate before starting work (Required)

Work Location: In person