Join us at Gebauer Company on our journey in growth. With more than 100 years of experience, Gebauer Company offers the most trusted brand in topical anesthetic providing patient comfort solutions for maximum patient satisfaction. We are looking for an exceptional IT Associate to support the business in all aspects of Information Technology. Our IT Associate will provide support activity dealing with all computer hardware, mobile devices, printing equipment, and telecommunications equipment along with providing telephone, remote, and on-site troubleshooting, training, and tech support to all employees. If you maintain a current understanding of the latest technology, and are skilled at working across all departments of a company, then this could be the career opportunity for you. You must also have:

· A Bachelor’s or Associate’s Degree or vocational preparation in information technology.

· A minimum of 1-3 years of experience in information technology or related fields is required, preferably in a regulated industry.

· Experience supporting multiple departments in a business setting.

· Interpersonal skills to work with all levels of an organization.

· Ability to document and triage incoming support requests, and be able to escalate or collaborate with consultants when necessary.

· Demonstrate the ability to manage expectations of fellow employees by clearly communicating "next steps" and timelines throughout the troubleshooting process.

· Understanding of networking fundamentals preferred.

· Experience using and supporting a variety of telecommunications equipment.

· Experience with Windows-based PCs and server hardware, including evaluating, troubleshooting, upgrading, initial setup, and repairing said hardware is required.

· Experience supporting all Microsoft Office 365 products preferred.

· Excellent English verbal and written communication skills required.

· Bonus knowledge would include:

- Domain URL management

- Scripting ability to write custom PowerBI, and/or Crystal Reports

- Knowledge of eSET, ScreenConnect, FortiNet, Firewall, and AppRiver.

Job Types: Full-time, Permanent

Pay: $50,000.00 - $70,000.00 per year

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Cleveland, OH 44128 (Required)

Ability to Relocate:

• Cleveland, OH 44128: Relocate before starting work (Required)

Work Location: In person