Diaz Anselmo & Associates P.A. is a certified minority-owned law firm located in Plantation, FL. With over 30 years of experience, the firm represents creditors, investors, and servicers in multiple states. Their practice areas include default, bankruptcy, corporate services, appellate and commercial litigation, as well as real estate transactions. The firm prides itself on its compassionate and respectful approach in all interactions, and its diverse mix of attorneys brings a comprehensive perspective to legal analysis and dispute resolution.

Qualified candidates for this role in the Payoffs and Reinstatement department must possess excellent data entry and numerical reasoning skills.

In this role, you will be responsible for:

• Processing requests for reinstatement and/or payoff figures received by borrowers, third parties, clients and attorneys as needed
• Launching various processes in client systems for obtaining reinstatement and/or payoff quotes
• Providing firm’s fees & costs to clients upon request for payoff and/or reinstatement quotes
• Review of incoming reinstatement and/or payoff quotes from servicers and preparation of the outbound letter including all clients’ costs to reinstate or payoff a loan along with the attorney fees and costs thru the expiration date
• Daily review of client systems for Fees & Costs processes and response to same to meet client’s SLA
• Prepare and transmit Reinstatement and Payoff Letters including Post-Judgment Payoff Letters pursuant to firm procedures, the Fair Debt Collections Practices Act rules, state specific legal requirements and individual client guidelines
• Manage pending Reinstatement and Payoff work by work queues and reporting
• Work with file attorneys, clients, and team members for accurate and timely preparation of letters
• Accepts and processes funds according to firm requirements

Requirements and Qualifications

• Ability to prioritize work to balance multiple tasks with deadlines
• Good interpersonal skills
• Excellent customer service skills
• Excellent organizational skills
• Ability to work with minimal supervision
• Attention to detail with an emphasis on accuracy and quality
• Outstanding punctuality/attendance record
• Professional with a positive attitude
• Communicates professionally verbally and by way of email
• General knowledge of Florida Foreclosure and Bankruptcy actions and mortgage default business practices preferred
• High-level data-entry skills required
• Microsoft Office knowledge - particularly Word and Excel, strongly preferred

Benefits:

• Generous amounts of time away from work to promote a healthy work-life balance. We offer paid vacation to all full-time employees in addition to observing 8 major holidays.
• Access to Medical, Dental and Vision insurances with a company contribution for you and your covered dependents.
• Life Insurance, Short-Term Disability Insurance and Employee Assistance Program also available to all full-time employees.
• Ability to contribute to a company sponsored 401(k) retirement plan with a company match on your contributions.
• Opportunities for growth to help you achieve all of your professional goals.