JOB SUMMARY: The Medical Assistant (MA) is responsible for managing phone calls and voicemails from patients seeking medical information or attention. Duties include addressing clinical inquiries, explaining and documenting laboratory results, processing prescription refills, clarifying procedures and treatments, initiating prior authorizations (PA), and scheduling appointments.

MINIMUM JOB REQUIREMENTS:

Education and Experience:

High school diploma

Previous experience as a Medical Assistant in an office setting

Experience with Electronic Medical Records (EMR) is advantageous

Familiarity with Greenway EMR preferred

Occasional travel between offices may be required

Essential Skills and Abilities:

Accurate record-keeping skills

Strong organizational abilities

Ability to handle stressful situations

Deadline-oriented and capable of multitasking

Excellent oral and written communication skills

Strong interpersonal skills

Punctual and reliable

Empathetic towards patient needs and concerns

Maintains a positive and professional attitude

Effective communication with healthcare team members, patients, and community representatives

Previous rheumatology experience a plus

Bilingual (English/Spanish) preferred

PRIMARY DUTIES:

Answering phone calls and voicemails in a timely fashion

Addressing patient clinical questions

Evaluating new complaints via phone and triaging to emergent, urgent, or routine appointments with the support of the provider

Preparing and sending consultation letters with results or recommendations to referring physicians

Retrieving laboratory results not yet in the patient's records

Explaining laboratory and pathology results per providers instructions

Processing prescription refill requests

Initiating prior authorizations

Scheduling appointments and urgent visits as necessary

Room patients including obtaining vital signs, reviewing patient’s history, medications, and update patient’s history

Administer subcutaneous or intra-muscular injections and vaccines

Documenting all information into the computer system

Maintaining confidentiality of patient information

Adhering to policies and safety practices

Other duties as assigned

JOB TYPE: Full-time

Office hours: 8:00 am to 4:30 pm. Tardiness considered after 8:00 am.

Float locations: Dallas/Euless

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work setting:

• In-person

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant (Preferred)

Ability to Commute:

• Dallas, TX 75230 (Required)

Work Location: In person