Overview

The Accounts Receivable Clerk is responsible for receiving, verifying and recording payments in accordance with accounting procedures. Provides administrative support to management and resolves issues within the guest satisfaction platform.

• Post ledger payments, reconcile and bill accounts.
• Perform follow-up billing and collection documentation.
• Resolve routine administrative issues and answer inquiries concerning Hotel activities and operations.
• Establish, maintain, and update files, records, and other documents.
• Arrange and schedule meetings and appointments as needed.
• Resolve all issues within IHG Group Satisfaction Survey platform within a 48-hour time frame by email or phone call. Also, take care of any group issues after research and arrange appropriate compensation as needed.
• Organize all non-profit requests and, upon approval of the GM, Controller or Sales Manager, design and distribute gift certificates. Keep a record of all gift certificates for donation information.
• Any other tasks / duties as requested by management (AP entries in our cloud based M3 accounting system; learn our CSC platform for schedules & edits as needed).

Requirements

• Ability to type 50 or more words per minute along with Microsoft Office fluency – Microsoft Office Suite.
• Ability to maintain confidentiality with tact, diplomacy, and discretion.
• Ability to timely compile facts/figures, identify and investigate issues and resolve matters.
• Ability to follow an appropriate course of action based on management’s direction and Company policies and procedures.
• Ability to operate a computer, calculator, phone and other office equipment.
• Attention to detail with strong organizational and efficient time management skills.
• Consistent professional attitude and behavior with effective listening and strong communication skills.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.
• Ability to satisfy the legal requirements for employment within the jurisdiction.
• Education plus three or more years of accounting, administrative or equivalent experience.
• Experience in the hospitality industry practices and knowledge of common industry terms and practices preferred.
• Hotel front desk experience preferred.
• Strong organizational, written and oral communication skills required.
• Experience with IHG Opera systems a plus.

EEO / VETS / DISABLED

Job Type: Full-time

Benefits

• 401(k) with Employer match
• Employee assistance program
• Flexible spending account
• Health, Dental & Vision insurance
• Life insurance
• Paid time off