Title: Data Analyst

Location: 4822 N. Broadway

Schedule: Hybrid, Monday to Friday (8:30am-5:00pm)

Summary:

The Data Analyst works under the direction of the Director, Data Management and Performance Improvement, in meeting Heartland Human Care Service (HHCS) data strategy objectives related to organization performance management and program quality. This role leads administration, reporting, training development, and analysis related to organization performance data collection and quality in the performance management system (ESM Strategy), applicable survey platforms (Microsoft Forms, Survey Monkey, Alchemer), and select program funder compliance requirements. This role collaborates with the CMS Salesforce Analyst in improving timely participant data collection through data quality monitoring processes and development of learning resources. This role is responsible for internal requests related to participant data in the centralized data system, Salesforce.

The Data Analyst leverages industry knowledge and best practices to promote the mission and vision of Heartland Human Care Services. Supports culture development and management efforts. Individual accountabilities and work volume are established through the development of annual Success Objectives, within the framework outlined below. The Data Analyst reports to the Director, Data Management and Performance Improvement.

Why Join Us:

- Make a Difference: Be a part of an organization that is deeply committed to creating positive change in the lives of individuals and communities.

- Professional Growth: Take on a leadership role where you can develop and implement asset management systems, supervise a dedicated team, and contribute to ongoing education initiatives.

- Comprehensive Benefits: Enjoy a range of benefits, including medical, dental, vision insurance, 401(k) match, paid maternity and paternity leave, commuter benefits, student loan assistance, and more.

Our Benefits:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Student loan assistance.
• Tuition assistance.
• Disability insurance

Essential Functions:

Duties & Responsibilities

• Creates reports and conducts analyses from organization’s data collection systems, including the centralized CRM database (Salesforce), the organization’s strategic performance management system (ESM Strategy), and survey applications (Microsoft Forms, Survey Monkey, Alchemer) to support the Operations Department in meeting HHCS’ data quality and performance improvement goals and applicable funder compliance requirements.
• Runs queries in data collection systems to gather needed data, connect data sets, and utilize methods to analyze, compile, and present data in understandable formats for internal management and organization use.
• Leads the development and maintenance of dashboards, program and department performance tracking, and reporting related to progress and insights to inform quality improvement.
• Monitors data quality and works with the Director, Data Management and Performance Improvement to develop and implement strategies and processes to improve data quality as needed.
• Collaborates on development and facilitation of trainings and meetings related to data collection systems, data quality monitoring, program performance, and outcomes analysis.
• Works in collaboration with the CMS Salesforce Analyst to develop and maintain data collection system learning resources, lead learning sessions, and document procedures related to data collection, management, and reporting processes.
• Coordinates administration of and conducts analyses of the HHCS Annual Participant Survey in conjunction with the Quality Improvement Committee
• Coordinates and communicates reporting timelines to internal stakeholders to ensure timely reporting for HHCS.
• Reviews Operations Department reporting processes to identify efficiencies that will streamline reporting efforts.
• Provides executive summaries of key data points to leaders as needed.
• Conducts user acceptance testing (UAT) to ensure proper functioning of data systems when changes are implemented.
• Troubleshoots basic technical problems related to data entry and reporting within database systems used by the Operations Department.
• Performs other duties as assigned.

Education and Experience:

• Bachelor’s degree in Statistics, Data Science, Data Analytics, Business Management, or related discipline
• Two years of relevant experience independently conducting data management, data analysis, or data science initiatives
• Two years of experience independently managing data cleaning, quality monitoring, data visualization, program evaluation, data system training facilitation, project management, and technical writing preferred.
• Demonstrated project management skills and confidence presenting data summaries to various audiences and tiers across the organization.
• Previous human services, NPO, or case management experience a plus.

Knowledge/Skills/Abilities:

Technical Skills: Intermediate to advanced level of proficiency with Microsoft Outlook, MS Word, Excel, and PowerPoint is required; experience managing and manipulating large sets of data using Excel preferred; experience with Salesforce, ESM Strategy, Adobe; and other software routinely used by Heartland Human Care Services a plus. Comfortable with remote meeting applications, such as Microsoft Teams and Zoom. Meticulous attention to detail.

Analytical Skills: Incorporates the fullest range of information available into analysis and decision making; uses appropriate technical processes/systems to develop and evaluate options in an effective and time-efficient manner; assimilates data to draw out relevant insights and findings from analyses; Identifies opportunities and risks to feed into decision making; presents analyses in an appropriate format providing clear and concise recommendations.

Business Awareness: Understands and works towards the mission and the aims of the HHCS organization; seeks to learn and understand HHCS programs and business processes; is user centric – seeks to understand, listen and respond to user needs.

Collaborative: Approachable, credible and willing whenever to engage with colleagues; actively and appropriately seeks input from others; focuses on interacting with colleagues in an positive and open manner; listens to what colleagues are saying and considers from different perspectives and tailor’s responses accordingly.

Communication: Writes succinctly and clearly tailors’ level of detail to the requirements of colleagues as needed; communicates clearly and precisely and able to convey thinking comprehensively; provides regular, clear and concise communications to manager, colleagues or other relevant people to keep updated on activities; structures and prepares well-written, logical outputs with limited guidance and editing.

Language Skills: Ability to read, analyze, and interpret general business documents and technical procedures. Ability to write reports, business correspondence, and operating procedures. Ability to effectively present information and respond to questions from internal stakeholders and all levels of staff and management.

Relationship Management: Communicates purposes, goals, timelines, and strategies clearly; Ability to work independently in a diverse workplace and within a dynamic environment; Ability to plan and execute training for users in all positions. Excellent interpersonal skills (collaboration, communication, receptiveness). Experience working autonomously and in-group settings. This position will be a great fit for those interested in learning and adopting best practices for business operations, quality improvement, and/or data management.

Project Management: Develops project plans and realistic action plans based on data-driven analysis; Prior experience in positions which demonstrated the ability to proactively look for and implement strategies, prioritize work, able to multi-task and handle multiple responsibilities; Completes projects on time; Manages activities through timetables, metrics reporting, and visual presentation; Strong attention to detail, accuracy and presentation; Excellent analytical and evaluative skills.

Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Able to multi-task and lead in a fast-paced environment.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with alternative plan.

Reasoning Ability—Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions. Ability to synthesize written and verbal information.

Work Arrangement:

Must have a remote space to work from home, and able to participate and engage in virtual meetings. Laptop and access to Teams environment will be provided by Heartland. Required to attend appointments and meetings in person as requested.

Work Environment:

• The noise level in the work environment is usually moderate.
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand; walk.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee is frequently required to sit.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.