Essential Functions :

• Provide AR support to hotel properties
• Each Agent will support an average of 4-6 hotels, depending on size
• Regularly contact customers, primarily via phone and e-mail regarding their open invoices with the hotel
• Provide duplicate invoice copies as needed
• Resolve customer billing disputes and / or escalate to supervisor / hotel as needed
• Some research and reconciliation may be needed
• Provide a high level of customer service to both our external and internal customers
• Promptly respond to all inquiries
• Other duties as may be assigned by supervisors
• Regular attendance is expected based on schedule and business needs
• Monday-Friday working and 8 hours, plus an hour off for lunch, somewhere between 7 : 00 AM7 : 00 PM, with weekend work on rare occasions
• Participation in employee events, onsite meetings, hotel visits and industry conferences are expected.

Ideal candidate will also possess the following characteristics :

• Work well with others at a variety of levels within the organization
• Maintain a work environment that is comfortable, user-friendly, and organized
• Ability to adapt to new demands, reprioritize workload and address urgent demands quickly
• Ability to communicate effectively and respectfully to all associates and all internal / external

resources

• Eagerness and ability to learn new skills, technologies and business processes quickly
• Ability to work well with others
• Ability to collaborate with cross-functional teams and across all levels of the organization
• Must be able to work inclusively, but also be able to work independently and without excessive supervision
• Strong oral and written communication skills
• Ability to maintain confidential employee information
• Attention to detail

Qualifications :

• High School diploma or equivalent required
• 1-3 years customer service, administrative or accounting experience
• Above-average written and oral communications skills
• Microsoft Office Suite Experience
• Customer Service experience in one of the following industries a plus; Hospitality, Accounting or Commercial Oil & Gas

Last updated : 2024-06-13