2 Jobs
Talitrix, LLC is Hiring a Customer Success Manager I Near Charles, LA
Position OverviewLocation: Must live within 75 miles of Lake Charles, LA Successfully manage the administration of client programs, addressing client needs and growing the business, hold cross-functional responsibilities between Operations and Business Development.
As a key member of the leadership team, the CSM will help craft and execute our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.
Objectives of this role
- Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team.
- Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
- Maintain existing customer-success metrics and data as directed.
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
- Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.
- Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
- Prepare documentation or visuals of account performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement.
- Work with sales and marketing teams to boost customer referrals and develop case studies.
- Bachelor’s degree in business, criminal justice, or related field
- 2 years Sales/client relationship management
- Law Enforcement or govt employment a plus
- Experienced professional with some sales/client relationship or management experience
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
- Preferable in a technology-based company
- Criminal Justice experience either directly or as a vendor is a plus
- MS Office proficiency (Word, Excel, Outlook, SharePoint, PowerPoint)
- Salesforce or other CRM experience a plus
- Travel may be required
- Paid Time Off & Holidays
- Medical Insurance
- Dental/vision Insurance
- 401(k) Plan
- Flexible Spending Accounts (available with some plans)
- Company paid Life Insurance, Short and Long-Term Disability
- Additional Insurance Plans available
- Employee Discount Program
- Employee Assistance Program (EAP)
Job Summary
Full Time
$92k-130k (estimate)
03/22/2024
07/31/2024
The following is the career advancement route for Customer Success Manager I positions, which can be used as a reference in future career path planning. As a Customer Success Manager I, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager I. You can explore the career advancement for a Customer Success Manager I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
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They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
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Take time to understand what each customer needs and help customers take the shortest route possible.
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The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
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Step 3: View the best colleges and universities for Customer Success Manager.
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