Description

The County of Yolo is recruiting to fill one (1) regular, full-time position in the class of Child Support Supervisor at the Colusa-Sutter-Yolo Regional Child Support Agency (RCSA).

Successful candidates will be placed on an eligible list that will be utilized to fill this vacancy as well as future positions as they become available.

Employee may be assigned to Woodland, CA, Colusa, CA, or Yuba City, CA.

• The Position Under general supervision, supervises Child Support Specialists, interviewers and other staff assigned to the Regional Child Support Agency;
• may perform complex child support establishment and enforcement activities and related functions; supervises the receipt, review, and investigation of complaints from Child Support Services clients;

performs child support fiscal and financial preparation and management; and performs other related duties as required.This classification is distinguished from the next lower class of Senior Child Support Specialist in that the Child Support Supervisor is a first line supervisor overseeing child support establishment, enforcement, and related activities.

• How To Apply ;
• Determine and incorporate impact of TANF (or other aid) additions / adjustments;
• Provide accounting and interest calculations;
• Reviews, and evaluates the work of assigned staff;
• Trains staff on state, local and federal regulatory changes;
• Trains staff on techniques of establishment and enforcement of support orders;
• Reviews, evaluates, drafts and implements departmental procedures relating to the establishment and enforcement of support orders and associated activities;
• Assists in interpretation of federal and state regulations;
• Participates in drafting divisional policies as they relate to establishment and enforcement activities;
• Counsels employees on work performance issues;
• Resolves work related problems, including employee grievance;
• Sets production standards and maintains quality control within assigned unit;
• Investigates, evaluates and responds to inquiries and complaints from the public;
• Writes and reviews correspondence related to the establishment and enforcement of support orders;
• Assists in and / or conducts complex or unusual enforcement investigations and activities;
• Collects, and assists in the collection, of skin tissue samples for DNA testing.

Other Duties :

• Evaluates complaints to determine proper course of action.
• Investigates and attempts to resolve client complaints and concerns.
• Identifies and takes appropriate courses of action to provide for a smooth and orderly flow of information to clients and to provide for a smooth and orderly process for dispute resolution.
• Notifies complainant regarding status of their complaints.
• Advises complainant of state administrative hearing process and other complaint resolution processes.
• Documents the number, source, origin, location and nature of complaints and integrates this information into the local child support agency's quality assurance program.
• Develops, and maintains databases and documents as needed.
• Compiles and makes available to the State Department of Child Support Services data collected including, but not limited to the number of contacts, the number of complaints made, type of complaints made, the percent of complaints resolved, the number of referrals, the percent of complaints resolved outside of mandated timelines and the percent of unresolved complaints.
• Assigns, evaluates and supervises staff assigned to the Ombudsperson program.
• Interviews, selects and hires employees for the Ombudsperson Program.
• Coordinates building and / or site maintenance, and / or business-related functions;
• Coordinates the maintenance of division vehicles
• Performs other related duties as required.

Employment Standards

Minimum Qualifications Any combination of experience and education, which provides the required knowledge and skill, is acceptable.

A typical way of gaining the knowledge and skill is outlined below : Experience : Three (3) years of experience working as a Child Support Specialist II or a comparable journey level classification in a county child support enforcement function.

College level course work and / or supervisory or management experience in the public or private sector may substitute for the required experience on a year-for-year basis for up to two years.

License : Some positions in this classification may require incumbents to possess and maintain a valid California driver’s license, Class C or higher, to carry out job related duties.

Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.

• Knowledge of : principles and techniques of supervision; child support transactions, fiscal records and book keeping; principles and techniques of interviewing and interrogation;
• techniques and methods of debt collection; principles and techniques of locating individuals; specific procedures, regulations, statutes and operating methodologies relative to child support enforcement activities;
• court processes and procedures; techniques of preparing and presenting evidence in court; principles of providing solid customer service;
• surveying techniques used in determining customer satisfaction; the principles and practices used in employee selection and evaluation;

continuous quality improvement principles and practices; the use of software programs including but not limited to WORD, word Perfect, Internet Explorer and Access.

• correct English grammar, punctuation, spelling and usage; basic mathematics and statistics.Ability to : prepare, maintain and reconcile various fiscal, accounting, statistical and numerical records;
• performs office support work accurately; plan, review, evaluate and supervise the work of subordinates; analyze evidence, information and situations and develop sound recommendations;
• read, interpret, and apply a variety of statutes, regulations and policies; communicate effectively with clients, employers, government agencies, consumer advocate groups, employees and the general public;
• give clear instructions both in writing and orally; write effectively and prepare clear and concise reports; prioritize work and the work of others to meet critical deadlines;
• deal tactfully and effectively with members of the public who may be hostile or emotional; maintain confidentiality of office records;

write in clear, correct and concise English; testify in court; collect skin tissue samples.

Application & Selection Process

It is highly recommended that you print this job bulletin for future reference.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the closing date.

Application information must be current, concise, and related to the requirements in this job announcement. A resume may be included with your application;

however, it will not substitute for the information requested on the application. Incomplete applications will be disqualified.

Screen for Minimum Qualifications

• Screen for Best Qualified
• Department Selection Interviews
• Reference Checks
• Conditional Job Offer, pending pre-employment exams : Drug & Alcohol ScreenDepartment of Justice LiveScan
• Confirmed Job Offer
• Estimated Start Date : July / August 2024

Contact Information For questions about the position or about employment with the County, please contact Human Resources by e-mail at Equal Employment Opportunity It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons, regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics / information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance.

The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.

Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act.

Please call the County of Yolo Human Resources Office at (530) 666-8055 at least five (5) business days prior to the scheduled test date to request accommodation.

Documentation from a medical doctor, rehabilitation counselor, or other qualified professional will be required.

Yolo County, a place where YOU belong! The average person spends one third of their life at work. Why not spend that time in an environment where you are seen for who you are, celebrated for the diversity you bring, and valued for your potential to contribute to an innovative and dynamic workforce?

Yolo County is committed to creating and sustaining an inclusive and equitable workplace which supports and values our diverse community.

Come join us! This is where YOU belong.

RETIREMENT

Were you hired into a CalPERS or other public agency reciprocal system for the first time on or before January 1, 2013? If so, you most likely have "Classic" member status.

Classic members of CalPERS (or CalPERS reciprocal) agencies who come to work for Yolo County will remain Classic members!

Classic" member CalPERS retirement formulas are :

Misc : at 55

Safety : at 55

Deputy Sheriff Safety : at 50

New" member CalPERS retirement formulas (for employees hired into a CalPERS agency for the first time after January 1, 2013) are :

Misc : 2% @ 62

Safety : @ 57

BENEFITS

The County of Yolo offers a generous benefits package including :

• Health, Dental, and Vision Insurance
• CalPERS Retirement
• Deferred Compensation Plans
• Flexible Spending Accounts
• Employee Assistance Program
• Vacation, Sick, and Administrative Leave
• Holidays & Floating Holidays
• Disability Plans
• Social Security & Medicare

Benefits for County positions are specific to the bargaining unit of the position. The Salary Resolution (accessible

Once you've identified the bargaining unit, you can look up the benefits for a particular position by going to our Benefits Summaries by Bargaining Unit page on our website, by clicking

01 The job bulletin for this class outlines the steps in the application and selection process, and contains all necessary information that an applicant will need to complete and submit a complete application packet.

Complete application packets MUST be submitted prior to the closing date. Candidates will not be given additional time to submit additional information.

I have read and certify that I understand the application instructions for this position. I understand that all required documents must be submitted by the closing date, and I have reviewed the job bulletin to ensure I understand what is required to submit a complete application packet.

02 I have read the above instructions and understand that my responses to the supplemental questions are required, and my responses will be used to determine the best qualified candidates for this job.

I certify that my responses are accurate to the best of my knowledge. I understand that should my name be placed on an eligible list and it is later found that my responses are inaccurate, my name will be immediately removed from the eligible list and I will be deemed ineligible for consideration for employment in this class with Yolo County.

03 The Regional Child Support Agency has offices located in Woodland, CA, Colusa, CA, or Yuba City, CA. This position will be assigned to work at one of the above mentioned locations and will require travel to all three locations at times.

Do you accept this condition of employment?

04 Are you able to read, write, and speak Spanish in addition to English?

05 Describe your training and experience as it relates to this position. 06 Describe the strategies you would use to supervise staff in multiple offices including teleworkers, ensuring staff are engaged, knowledgeable and meeting organizational, team and individual performance goals.

Required Question

Last updated : 2024-05-29