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Customer Support Professional
$45k-59k (estimate)
Full Time
1 Week Ago
ALONJA Enterprises LLC is Hiring a Customer Support Professional Near Fort Smith, AR
Job Description
Job Description
Become a top-performing Customer Support Professional.
Our company is seeking over 10 agents. Our agents choose from many possible positions where they provide support to customers from the comfort of their homes.
Some of our clients include:
Cruise Lines
Roadside Assistance
Leading DIY Store
Bookkeeping Software Support
Medical Transportation Support
And MORE
If you are a true professional, with relatable personalities, and a "bend-over-backward for you" mentality, we want to hear from you!
If you are looking for a family-oriented, work-from-home environment with an established company that has been providing positions for more than 10 years, then this is the place for you.
We can offer you flexible hours, 100% autonomy, all in the comfort of your home.
The starting pay for our agents is $11-$15/hour (based on your selected client). The earning potential is between $25,000-$40,000 per year.
We also include bonuses/incentives based on performance, hours worked, and customer satisfaction.
All hours/shifts are available (Days, Evenings, Nights, and weekends) from which you set your own schedule to work. The earning potential is between $25,000-$40,000 per year
Call Center Representative Requirements
Participating in certification courses
Providing excellent customer service by guiding and helping others with a friendly attitude
Using your home computer and/or phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
Manage large amounts of inbound and outbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers’ needs; clarify their information; research their issues; they provide solutions and/or alternatives to solve their problemsSeize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Keep accessible, comprehensive records of all conversations in our call center database
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Strong phone and verbal communication skills, plus active listening skills
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
Responsibilities:
• Participating in certification courses
• Providing excellent customer service by guiding and helping others with a friendly attitude
• Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
• Committing to and following through on working a minimum number of hours per week
• Being accountable in all areas of work with usRequirements
Computer/Office Requirements
1. Laptop or Desktop Computer
2. Computer Monitor (15" or higher).
3. Computer Hard Drive with only the following Operating Systems: Windows 10 or Windows 11.
4. Computer Hard Drive with 1 or more GHz dual-core processor and a memory of 8 GB RAM or more.
5. Computer Keyboard and Mouse
6. Hard-Wired Land Line Telephone (plain old telephone line) w/long distance and international long distance service (preferably through your cable provider) (required for a few clients)
7. Hardwired Broadband Internet Service via DSL, Cable or Fiber Optic with an internet connection: minimum download speed of 10 Mbps or higher and a minimum upload speed of 3 Mbps or higher.
8. Internet Software: Chrome
9. Noise canceling headset with microphone (Brands: Logitech, Plantronics or Microsoft)
**Some items are not needed at the time of application**
Job Summary
JOB TYPE
Full Time
SALARY
$45k-59k (estimate)
POST DATE
06/04/2024
EXPIRATION DATE
06/22/2024
Show more
The following is the career advancement route for Customer Support Professional positions, which can be used as a reference in future career path planning. As a Customer Support Professional, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Professional. You can explore the career advancement for a Customer Support Professional below and select your interested title to get hiring information.
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