Join our Controls team in Consumer & Community Banking (CCB), the firm's largest Line of Business. This role offers the opportunity to develop and enhance our control framework, contributing to our continuous approach to risk assessment. You'll be part of a dynamic team which supports CCB in serving millions of consumers and small businesses, with the potential for career growth and skill development in a market-leading company.

As a control programs associate in our Controls & Testing Team you will support the control evaluation process for Consumer & Community Banking and Asset & Wealth Management. In this role you will be responsible for assessing end-to-end operational risk for businesses through the existing Control and Operational Risk Evaluation (CORE) program. This includes testing of business identified controls aligned to mitigate operational risk and asses the control effectiveness at mitigating the identified risk. 

Job responsibilities: 
• Assess processes in an end-to-end manner and drive evaluation efforts across multiple business groups and operational functions to identify significant gaps and determine root cause of control issues.
• Contribute to development and/or enhancement of business control environment through execution of Control and Operational Risk Evaluation (CORE)
• Examine the design and performance of business identified controls
• Partners with business units through ongoing testing and monitoring of controls, and recognize opportunities for effectiveness and efficiency
• Develop and execute robust control test scripts designed to identify control weaknesses, determine root causes, and recommend solutions
• Document test steps and results in comprehensive and organized manner to sufficiently support and justify testing conclusions
• Participate in meetings with business owners at various levels of management, deliver testing results and support sustainable control enhancements; recognize opportunities to strengthen controls and improve operational efficiency.
• Accountable for meeting deliverables and deadlines
• Uses critical thinking and problem-solving skills to analyze data and communicate conclusions
• Complete various responsibilities and projects to enhance control evaluation process

Required qualifications, skills and capabilities:
• Bachelor’s degree or equivalent
• 5 years of experience in financial services industry with background in control management, audit, quality assurance, risk management, or compliance required; or equivalent subject matter expertise in a relevant business related function/operation
• Ability to work a flexible shift as required to meet with Subject Matter Experts across time zones
• Demonstrated understanding of internal control and risk management concepts with the ability to evaluate the adequacy of the business control environment
• Solid critical thinking and analytical skills, strong attention to detail and intellectual curiosity
• Excellent written and verbal communication skills; ability to present concise findings in a persuasive manner
• Able to evaluate the adequacy of the control environment and awareness of Inherent and Residual Risk
• Proficiency in reviewing, developing or executing test scripts to evaluate the adequacy of the control environment
• Self-motivated with effective time management and multitasking skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Demonstrates interpersonal skills; exceptional collaboration and relationship building skills