Customer Service Specialist

Junior Achievement of South Florida

Full-time: 7:00 4:00 pm, Monday Friday, occasional events

Location: 1130 Coconut Creek Blvd, Coconut Creek, FL 33066

Pay rate: Based on skills and experience.

Junior Achievement of South Florida empowers our youth with the knowledge, ability, and confidence to navigate their futures, drive our economy?and lead our community. We are looking for individuals who are passionate not only to our mission, but also about being part of the innovative and energetic culture at JA.

What is in it for you:

• Professional development assistance
• Medical insurance, Dental, Vision, HSA, Life, DDA
• 403(B) with matching
• Paid time off, sick, and Paid Holidays
• Flexible schedule
• Bonus Pay

Summary:

The Customer Service Specialist is an important part of the Junior Achievement team as you welcome and interact with visitors, vendors, staff, students, teachers, and volunteers daily. You will work directly with the Volunteer team, managing volunteer planning and organization, resulting in the successful implementation of our programs. In addition, you will work collaboratively with Programs, Development, and Operations teams to inspire and prepare 50,000 local students to succeed in a global economy.

What you will do:

• Greet all visitors to JA World Huizenga Center with a welcoming and helpful attitude. Most visitors are parents, community volunteers, teachers, students, and donors.
• Ensure visitors complete Visitor Management check in process.
• Represent JA with the highest of customer service standards to guests.
• Receive calls to the main phone line and transfer calls as needed.
• Direct deliveries to appropriate locations for acceptance
• Communicate with staff regarding meetings and tours and register guests.
• Communicate with student transportation company for the daily drop off and pick up of visiting schools.
• Assist with the setup and planning of meetings and events.
• Manage inventory, budget, and sales of merchandise and snacks sold through the JA Store, including cash and credit transactions.
• Count and record all deposits weekly and provide deposits to the Finance Manager
• Provide support on other special projects such as special events, data entry, office organization, etc.
• Work with the Community Outreach Manager to coordinate and communicate with organizational volunteers (approximately 5,000/year)
• Manage the administrative side of the online volunteer management system.
• Ensure volunteer background checks are complete.
• Ensure volunteer data is accurate and complete.
• Help ensure a quality volunteer experience for the approximately 70 volunteers who visit daily.
• Daily setup and cleanup of coffee station for volunteer area.
• Compose, prepare, and edit correspondence, reports, and other documents utilizing Microsoft Outlook, Word, and Excel.
• Performs other related duties as assigned.

What you will need:

• Passion for JA's mission and a willingness to learn programs.
• Strong customer service skills, friendly and professional demeanor.
• Thrives in a fast-paced, dynamic, and team-oriented environment.
• Displays an energetic, positive attitude.
• Commits to delivering an excellent stakeholder experience.
• Effective communication skills (written/verbal) and interpersonal savvy.
• Highly organized, results, action, and solutions oriented.
• Proficient in project management, multitasking, and working in database systems.
• Upholds unquestionable personal ethics, integrity, diversity, and trust.
• Self-starter, proactive, resourceful problem solver.
• Discreet and able to maintain high confidentiality.
• Builds trust and contributes to a positive organizational culture.
• Proficient in Microsoft Office Suite applications.
• High School diploma or equivalent experience is required.
• Minimum of 1 year Receptionist and/or Customer Service experience.
• Experience in database/CRM usage (such as BCRM, Raisers Edge, etc.).
• Working knowledge of Spanish & Creole is helpful but not required.
• Prolonged periods of sitting, walking, and occasionally required to reach, bend, lift, or climb.
• Must be able to lift 25 pounds at times.

Who we are:

Junior Achievement of South Florida (JA) empowers our youth with the knowledge, ability, and confidence to navigate their futures, drive our economy?and lead our community. We are looking for individuals who are passionate not only to our mission, but also about being part of the innovative and energetic culture at JA.

Junior Achievement of South Florida participates in the federal governments E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.