```Duties```
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. Your main duties will include:

- Answering incoming calls and responding to customer inquiries in a professional and timely manner
- Resolving customer complaints or issues with patience and empathy
- Providing product information and assisting customers with their purchasing decisions
- Processing orders, returns, and exchanges accurately
- Upselling additional products or services to customers when appropriate
- Communicating effectively with customers through various channels, including phone, email, and chat
- Analyzing customer needs and recommending suitable solutions
- Maintaining accurate records of customer interactions and transactions

```Skills```
To succeed in this role, you should possess the following skills:

- Bilingual proficiency in English and Spanish
- Experience with outbound calling and upselling techniques
- Strong multilingual communication skills, both written and verbal
- Excellent command of the English language
- Proven ability to deliver outstanding customer service
- Ability to analyze customer needs and provide appropriate solutions
- Knowledge of phone etiquette and professional communication skills
- Basic sales skills to promote additional products or services

If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team today and help us deliver an outstanding experience to our valued customers!

Job Requires you have a home office with space large enough for 1-3 monitors and desk phone, we can help provide you with equipment.

Job Type: Full-time

Pay: $17.84 - $21.48 per hour

Expected hours: 35 – 45 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Bellefonte, DE