Oversees all aspects of the hotel operations, including guest relations, front desk, housekeeping, maintenance, finances, teambuilding, and staff development. Responsible for all phases of hotel management, including sales and marketing, human resources, food and beverage, and budgeting/forecasting. Empowers associates to provide superior customer care to guests, associates, and other visitors.

Essential Duties and Responsibilities

• Recruit, select, train, and manage employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals
• Create and maintain customer-driven operations, empowering hotel staff to excel in superior customer care
• Develop, recommend, implement, and manage the hotel's annual budget and long-term business plan
• Achieve budgeted sales and maximum profitability
• Create new programs in response to market conditions and revenue opportunities
• Protect the hotel’s financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll and all other financial transactions
• Properly administers policies and procedures for protecting the safety of guests and employees
• Prepares monthly reports for owners
• Ensures regular assessment and review of all hotel personnel by appropriate management staff
• Coordinates internal training and development programs
• Ensure hotel is in compliance with federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws
• Maintains a high personal visibility throughout the property and throughout the community
• Any and all job duties as assigned

Job Type: Full-time

Pay: $72,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• South Deerfield, MA 01373: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person