2 Jobs
Gerhard Schubert GmbH is Hiring a Service Account Manager (m/w/x) Near Charlotte, NC
Your tasks:
- Serve as a liaison between the customer and the company and be responsible for customer outreach and follow up regarding all Schubert service products
- Verify information and content of service reports and handle report distribution and respond to inquiries, investigate issues and provide summary documentation, review with management, follow up as necessary
- Field inbound and emergency phone calls to address service questions and offer customers service products and work with all internal groups to ensure no service gaps are present between technicians, sales and project management
- Process orders start to finish, including quotations, confirmations and invoicing
- Review and correct technician time sheets and expenses to generate service invoices
- Prepare and maintain spreadsheets
- Serve as back-up for service scheduling, maintaining a complex and dynamic service schedule, and dispatching service technicians as needed
- Assist with maintaining training calendar and coordinating training classes with customers and company headquarters
- Understand receiving and shipping duties of new parts, tooling components, samples, and customer returns
Your qualification:
- Completion of a Bachelor’s Degree in Business Administration / Management or combination of Associates Degree and experience
- Proficiency in Microsoft Office Products and QuickBooks
- Knowledge of SAP Hana desired
- Positive attitude and ability to work independently, while still acting as a team-player
- Strong troubleshooting and problem-solving skills
- Experience with providing solutions to customers
- Understanding of the German language or ability to learn
- Basic understanding of machine manufacturing industry
WE LOOK FORWARD TO YOUR APPLICATION .
Jenny Wacker
Job Summary
Full Time
$82k-110k (estimate)
05/19/2024
07/17/2024
The job skills required for Service Account Manager (m/w/x) include Customer Service, Problem Solving, Microsoft Office, Project Management, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Account Manager (m/w/x). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Account Manager (m/w/x). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Account Manager (m/w/x) positions, which can be used as a reference in future career path planning. As a Service Account Manager (m/w/x), it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Account Manager (m/w/x). You can explore the career advancement for a Service Account Manager (m/w/x) below and select your interested title to get hiring information.
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